Credit Card Collections Pro

JPMorgan Chase; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections in Tampa to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. The role emphasizes handling inbound calls, building relationships, and offering solutions within a fast-paced call center.

Ideal candidates will have strong communication and multitasking skills, with at least 2 years in customer-facing roles.

Qualifications

• 2+ years of customer service experience in phone or in-person settings.
• Ability to multitask across computer systems with accuracy.
• Empathy, composure and sound judgment when handling calls.

Responsibilities

• Handles a high volume of inbound/outbound calls for various financial products.
• Uses customer service expertise to identify needs and provide solutions.
• Navigates multiple computer systems efficiently to assist customers.
• Works independently and as part of a team to meet goals.
• Follows regulatory and departmental policies and procedures.

Skills

Customer service

Communication

Multitasking

Empathy

Problem solving

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Collections in Tampa to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. The role emphasizes handling inbound calls, building relationships, and offering solutions within a fast-paced call center.

Ideal candidates will have strong communication and multitasking skills, with at least 2 years in customer-facing roles.