Credit and Collections Manager

Ladders; United States; Remote; USD 136,000 - 177,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Family engagement perks

Job summary

Ladders, a leader in the Information Technology space, is seeking a Credit and Collections Manager to oversee credit and collections operations in a fast-paced tech environment, with a strong focus on AR controls, risk management, and cash recovery.

The manager will partner with Sales and Finance to align credit decisions, resolve disputes, coach the team, and drive process improvements through data-driven insights across the order-to-cash cycle.

Qualifications

• Degree in Accounting, Finance, Business, or a related field.
• 7+ years of experience in Accounts Receivable, Credit, Collections, Order to Cash, or finance operations.
• 3+ years of people leadership experience managing teams.
• Strong understanding of credit management, collections, and AR accounting controls.
• Experience in complex environments such as BPO or SaaS.
• Ability to use data and metrics to drive operational improvements.
• Excellent communication skills for stakeholder engagement.

Responsibilities

• Lead credit and collections operations, ensuring priorities and controls are maintained
• Coach and develop team members to drive performance and accountability
• Manage credit assessments and dispute resolutions efficiently
• Approve complex credit requests in alignment with policies and risk
• Analyze credit risk and communicate strategies to stakeholders
• Collaborate with Sales and Finance to ensure alignment on credit decisions
• Design collections strategies to support effective debt recovery

Skills

People leadership

Data-driven decision making

Stakeholder communication

Education

Degree in Accounting, Finance, Business, or related field

Job description

For our client, we are seeking a Credit and Collections Manager to join the team of a leader in the Information Technology space.

This role will oversee credit and collections operations within a fast-paced technology environment, with a strong focus on accounts receivable controls, risk management, and effective cash recovery. The manager will partner closely with Sales and Finance to align credit decisions, resolve disputes, and support sound operating decisions. In addition, this leader will coach the team, improve processes through data-driven insights, and help ensure consistency across the order-to-cash cycle.

Location: Remote

Compensation: $135,900 – $177,425 annually

Responsibilities

• Lead credit and collections operations, ensuring priorities and controls are maintained
• Coach and develop team members to drive performance and accountability
• Manage credit assessments and dispute resolutions efficiently
• Approve complex credit requests in alignment with policies and risk
• Analyze credit risk and communicate strategies to stakeholders
• Collaborate with Sales and Finance to ensure alignment on credit decisions
• Design collections strategies to support effective debt recovery

Qualifications

• Degree in Accounting, Finance, Business, or a related field
• 7+ years of experience in Accounts Receivable, Credit, Collections, Order to Cash, or finance operations
• 3+ years of people leadership experience managing teams
• Strong understanding of credit management, collections, and AR accounting controls
• Experience in complex environments such as BPO or SaaS
• Ability to use data and metrics to drive operational improvements
• Excellent communication skills for stakeholder engagement

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Variety of perks aimed at family engagement and community involvement

Our client is an equal opportunity employer.