Credit and Billing Specialist

GNCO; Independence Township (OH); On-site; USD 46,000 - 66,000; Full time

Job summary

GNCO, Inc. is seeking a Credit and Billing Specialist to support accurate and timely customer billing. You will review invoices, process corrections and credit/rebill transactions, and resolve billing issues.

This role works closely with customers and internal teams to obtain required documentation and ensure timely invoicing. Responsibilities include tracking outstanding invoices, obtaining purchase orders, handling high volumes of billing adjustments, and partnering with Service and Accounts

Qualifications

• Two or more years of experience in a business/customer service environment focused on billing, accounting, or finance functions.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and prioritize demands.
• Keen attention to detail and accuracy in processing.
• Strong written and verbal communication skills with internal and external customers.
• Strong project management and organizational skills.

Responsibilities

• Regularly reviews accounts receivable to track outstanding invoices and support timely payment follow-up.
• Works with customers to obtain purchase orders needed for final invoicing.
• Processes a high volume of invoice corrections and credit/rebill transactions, partnering with Service and Accounts Receivable to ensure accurate billing and timely resolution.
• Troubleshoots customer billing issues, providing recommendations for resolution and escalating as needed.
• Partners with team members and managers to identify and implement process improvements that increase operational efficiency.
• Reviews invoices for accuracy and completeness prior to customer delivery.
• Provides professional and responsive customer service to internal and external customers.
• Maintains professionalism in all interactions.
• Maintains reliable and punctual attendance.
• Performs other duties of a similar nature as required.

Skills

Communication skills

Attention to detail

Project management

Organizational skills

Prioritization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

As a leading holding company in the material handling industry, GNCO proudly supports a diverse portfolio of companies nationwide. Join our growing corporate team that fosters a culture of growth, collaboration, and excellence. Be a part of something bigger by building your career with us. Discover why GNCO is the right fit for you.

An Award-Winning Place to Work

Your Future

Benefits

• Retirement plan with company match – 401(k)
• Leadership Development Initiative
• Life & Disability Insurance
• Discounts with GM and Ford Manufacturers

Credit and Billing Specialist – Full-Time, Onsite (Non-Exempt)

Reports To:Billing Manager

JOB SUMMARY

The Credit and Billing Specialist supports accurate and timely customer billing by reviewing invoices, processing billing corrections and credit/rebill transactions, and resolving customer billing issues. This role works closely with customers and internal teams to obtain required documentation, address outstanding invoices, and ensure billing matters are resolved accurately and efficiently.

ESSENTIAL FUNCTIONS

• Regularly reviews accounts receivable to track outstanding invoices and support timely payment follow-up.
• Works with customers to obtain purchase orders needed for final invoicing.
• Processes a high volume of invoice corrections and credit/rebill transactions, partnering with Service and Accounts Receivable to ensure accurate billing and timely resolution.
• Troubleshoots customer billing issues, providing recommendations for resolution and escalating as needed.
• Partners with team members and managers to identify and implement process improvements that increase operational efficiency.
• Reviews invoices for accuracy and completeness prior to customer delivery.
• Provides professional and responsive customer service to internal and external customers.
• Maintains professionalism in all interactions.
• Maintains reliable and punctual attendance.
• Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• Two or more years of experience in a business/customer service environment focused on billing, accounting, or finance functions.

ADDITIONAL REQUIREMENTS

• Proficiency in Microsoft Office Suite.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Keen attention to detail.
• Strong written andverbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Strong project management and organizational skills.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

“Working at GNCO, Inc. has provided me with the opportunity to expand my knowledge and make an impact while through collaboration with team members across the organization, a rewarding and an invaluable experience for my professional growth.”

Josh Kawa , Division Controller

“The positive work environment and culture at GNCO, Inc. make it a fantastic company. I also respect the company’s core values and its dedication to upholding them in the work we do each day. As stated by Aristotle, “pleasure in the job puts perfection in the work.”