Credentialing Specialists

ARMADA, Ltd.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

ARMADA, Ltd. is seeking a full-time employee for Credentialing Operations based in Philadelphia, PA. The role involves managing daily credentialing tasks and issuing various identification cards. Candidates must have a high school diploma and be willing to travel nationwide as mission needs require.

The position offers opportunities to engage with various credentials and requires strong attention to detail, excellent communication skills, and the ability to work under federal standards.

Qualifications

• Ability to complete credentialing training and maintain compliance.
• Knowledge of ICAM and USAccess credentialing processes.
• Willingness to travel nationwide for credentialing operations.

Responsibilities

• Manage daily appointments in scheduling tool.
• Perform enrollment and issuance of various identification cards.
• Respond to communications regarding credential status.

Skills

Customer service skills

Attention to detail

Communication skills

Knowledge of credentialing hardware

Education

High School Diploma or equivalent

Job description

Type: Full Time

Location: Philadelphia, PA

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: Yes, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

Contingent upon awarding of government contract

Duties & Responsibilities

• View, manage, and check daily appointments in the time trade scheduling tool.
• Perform enrollment and issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards.
• Perform certificate rekey, pin reset, and card update.
• Perform card inventory and log cards on the Credential Inventory Tool (CIT).
• Store cards in a lockable container (file cabinet).
• Contact employees and contractors to schedule pick‑up and activate SmartID.
• Issue PAC Cards and Access Cards.
• Issue pocket commission credentials, collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction.
• Keep a log of cards issued and collected.
• Perform registrar and activator duties as required.
• Perform card custodian duties.
• Mail SmartID Cards to Light Activation Kit Operators.
• Respond to applicant communications regarding credential status.
• Take photo, capture digital signatures, and assemble pocket commission inserts, and other ID media duties as directed by ICAM.
• Perform IRS credentialing functions and may be required to travel up to 40% of annual work hours to support IRS credentialing and activation efforts. Short‑term shift work to support the standard workday, night shift and weekend hours, shall be required.
• Other duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

• Ability to complete required online credentialing training and maintain compliance with PIV‑II SmartID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Knowledge of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations and equipment.
• Strong customer service and communication skills.
• Skill in preparing and submitting daily site reports.
• Strong attention to detail and documentation accuracy.
• Ability to follow federal credentialing standards and procedures.

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education

• High School Diploma or equivalent.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre‑employment drug testing. Job offers are contingent upon results of background check and drug testing.