Credentialing Specialists

ARMADA, Ltd.; McAllen (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A security and investigations firm is seeking a Credentialing Specialist in McAllen, TX. This entry-level full-time role involves managing credentialing operations and requires nationwide travel. Candidates will handle appointments, issue identification cards, and must complete required training. Strong customer service and attention to detail are necessary.

Qualifications

• Complete required online credentialing training and maintain compliance.
• Understand USAccess credentialing processes.
• Manage daily credential operations and equipment.

Responsibilities

• Manage daily appointments in the scheduling tool.
• Perform enrollment and issuance of identification cards.
• Communicate with applicants regarding credential status.

Skills

Customer service skills

Attention to detail

Communication skills

Understanding of credentialing processes

Education

High School Diploma or equivalent

Job description

Type: Full Time

Location: McAllen, TX

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: Yes, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance: N/A

Note: CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT********

Credentialing Specialist

Responsibilities

• View, manage, and check daily appointments in the time trade scheduling tool.
• Perform enrollment and issuance of Identification Cards, including PIV/Smart IDs, Access Cards, PAC Cards, and activate SmartID Cards.
• Perform Certificate Rekey, PIN Reset, and Card Update.
• Maintain card inventory and log cards on the Credential Inventory Tool (CIT).
• Store cards in a lockable container (file cabinet).
• Contact employees and contractors to schedule pick‑up and activate SmartID.
• Issue PAC Cards and Access Cards.
• Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction.
• Keep a log of cards issued and collected.
• Perform Registrar and Activator duties as required.
• Act as Card Custodian.
• Mail SmartID Cards to Light Activation Kit Operators.
• Communicate with applicants regarding credential status.
• Take photo, capture digital signatures, and assemble Pocket Commission inserts and other ID Media duties as directed by ICAM.
• Perform IRS credentialing functions and may be required to travel up to 40% of annual work hours to support IRS credentialing and activation efforts. Short‑term shift work to support the standard workday, night shift, and weekend hours will be required.
• Other duties as assigned.

Knowledge, Skills, And Abilities (KSAs)

• Complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements.
• Understand ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Be willing to travel nationwide to support onsite credentialing operations as mission needs require.
• Know credentialing hardware such as FCUs, MCUs, and LAKs.
• Handle PII and adhere to federal credentialing policies.
• Manage daily credential operations, workstations, and equipment.
• Exhibit strong customer service and communication skills.
• Prepare and submit daily site reports.
• Maintain strong attention to detail and documentation accuracy.
• Follow federal credentialing standards and procedures.

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education

• High School Diploma, or equivalent.

Disclaimer

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. If you feel you have the knowledge, skills, and abilities for this position, visit our careers page at www.armadausa.com.

Relocation

Relocation is not available for these jobs.

Equal Employment Opportunity (EEO) Statement

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Background Check and Drug Testing

Must be able to successfully pass a background check and pre‑employment drug testing. Job offers are contingent upon results of background check and drug testing.

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industry

Security and Investigations