Credentialing Specialists

ARMADA, Ltd.; Little Rock (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

ARMADA, Ltd. in Little Rock, AR, seeks a Credentialing Specialist to manage daily appointment queues, enroll and issue PIV/Smart IDs, PAC and Access Cards, and keep accurate logs in the Credential Inventory Tool (CIT).

The role requires nationwide travel up to 40% for onsite credentialing support, ability to pass background checks and drug testing, and strict adherence to ICAM and USAccess procedures; High school diploma required, teamwork and meticulous record-keeping essential.

Qualifications

• Experience with USAccess Registrar/Activator or similar credentialing program.
• Ability to manage daily credential operations and documentation.
• Willingness to travel nationwide to support onsite credentialing.

Responsibilities

• View, manage, and check daily appointments in scheduling tool.
• Enroll and issue PIV/Smart IDs, PAC Cards, and Access Cards.
• Perform card rekey, pin reset, and card updates.
• Maintain Credential Inventory Tool (CIT) logs and inventories.
• Coordinate with employees for card pickup and activation.
• Prepare and issue Pocket Commission credentials; collect and return cards.

Skills

Credentialing

Customer service

Attention to detail

Communication skills

Travel readiness

Education

High School Diploma

Tools

CIT

USAccess

Job description

Job Details

• Type: Full Time
• Location: Little Rock, AR
• Overtime Exempt: Yes
• Reports To: ARMADA HQ
• Travel Requirement: Yes, nationwide to support onsite credentialing operations as mission needs require.
• Security Clearance Required: N/A

CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT ********

Duties & Responsibilities

• View, manage, and check daily appointments in time trade scheduling tool
• Perform enrollment and issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards
• Perform Certificate Rekey, Pin Reset, and Card Update
• Perform card inventory and log cards on the Credential Inventory Tool (CIT)
• Store cards in a lockable container (file cabinet)
• Contact employees and contractors to schedule pick‑up and activate SmartID
• Issue PAC Cards and Access Cards
• Issue Pocket Commission Credentials, Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
• Keep a log of cards issued and collected
• Perform Registrar and Activator duties as required
• Perform Card Custodian duties
• Mail SmartID Cards to Light Activation Kit Operators
• Applicant communications regarding credential status
• Take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM
• Perform IRS credentialing functions and may be required to travel up to 40% of annual work hours to support IRS credentialing and activation efforts; short‑term shift work to support standard workday, night shift and weekend hours, shall be required
• Other duties as assigned

Knowledge, Skills, And Abilities (KSAs)

• Complete required online credentialing training and maintain compliance with PIV‑II SmartID credential requirements
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs
• Knowledge of PII handling and federal credentialing policies
• Skill in managing daily credential operations, workstations and equipment
• Strong customer service and communication skills
• Skill in preparing and submitting daily site reports
• Strong attention to detail and documentation accuracy
• Follow federal credentialing standards and procedures

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require

Minimum Education

• High School Diploma, or equivalent

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre‑employment drug testing. Job offers are contingent upon results of background check and drug testing.