Credentialing Specialists

ARMADA, Ltd.; Omaha (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

A national security services provider is seeking a Credentialing Specialist in Omaha, NE. Responsibilities include managing credentialing operations, issuing ID cards, and maintaining compliance with security protocols. Candidates should have a high school diploma and strong attention to detail, with the ability to travel nationwide as needed. Excellent customer service skills are essential for this role.

Qualifications

• Ability to complete required online credentialing training.
• Knowledge of PII handling and federal policies.
• Experience in credentialing operations and reporting.

Responsibilities

• Manage daily appointments and scheduling.
• Issue and activate SmartID and Access Cards.
• Perform card inventory and maintain logs.
• Communicate with applicants regarding credential status.
• Travel up to 40% for IRS credentialing operations.

Skills

Credentialing training compliance

Knowledge of ICAM processes

Nationwide travel ability

Knowledge of credentialing hardware

Strong customer service

Attention to detail

Documentation accuracy

Education

High School Diploma or equivalent

Job description

Type: Full Time

Location: Omaha, NE

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

Contingent upon awarding of government contract.

Duties & Responsibilities

• View, manage, and check daily appointments in the Time Trade scheduling tool.
• Perform enrollment and issuance of Identification Cards, including PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards.
• Perform Certificate Rekey, PIN Reset, and Card Update.
• Perform card inventory and log cards on the Credential Inventory Tool (CIT).
• Store cards in a lockable container (file cabinet).
• Contact employees and contractors to schedule pickup and activate SmartID.
• Issue PAC Cards and Access Cards.
• Issue Pocket Commission Credentials, collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction.
• Keep a log of cards issued and collected.
• Perform Registrar and Activator duties as required.
• Act as Card Custodian and mail SmartID Cards to Light Activation Kit Operators.
• Handle applicant communications regarding credential status.
• Take photo, capture digital signatures, and assemble Pocket Commission inserts and other ID media duties as directed by ICAM.
• Perform IRS credentialing functions and may be required to travel up to 40% of annual work hours to support IRS credentialing and activation efforts. Short‑term shift work to support the standard workday, night shift, and weekend hours will be required.
• Other duties as assigned.

Knowledge, Skills, And Abilities (KSAs)

• Ability to complete required online credentialing training and maintain compliance with PIV‑II SmartID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Knowledge of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations, and equipment.
• Strong customer service and communication skills.
• Skill in preparing and submitting daily site reports.
• Strong attention to detail and documentation accuracy.
• Ability to follow federal credentialing standards and procedures.

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education

• High School Diploma, or equivalent.

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.

Special Notes: Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.