Credentialing Specialists

ARMADA, Ltd.; Portland (OR); Hybrid; USD 40,000 - 60,000; Full time

Job summary

ARMADA, Ltd. is seeking a Full-Time position for credentialing operations located in Portland, Oregon. Key responsibilities include managing daily appointments, issuing and activating SmartID and Access Cards, and maintaining credential logs while supporting nationwide travel requirements.

A High School Diploma or equivalent is required, along with strong customer service skills and attention to detail. This role involves following federal credentialing processes and standards to ensure compliance.

Qualifications

• Experience with managing daily credential operations.
• Willingness to travel nationwide for credentialing operations.
• Strong ability to follow federal credentialing standards.

Responsibilities

• Manage daily appointments in scheduling tool.
• Issue and activate SmartID and other credentials.
• Perform IRS credentialing functions and maintain logs.

Skills

Customer service skills

Attention to detail

Communication skills

Knowledge of credentialing processes

Education

High School Diploma or equivalent

Tools

Credential Inventory Tool (CIT)

Job description

Type: Full Time

Location: Portland, OR

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

Contingent upon awarding of government contract.

Duties & Responsibilities

• View, manage, and check daily appointments in time trade scheduling tool.
• Perform enrollment and issuance of Identification Cards (PIV/Smart IDs, Access Cards, PAC Cards), issue and activate SmartID cards.
• Perform Certificate Rekey, PIN reset, and card update.
• Card inventory and logging using Credential Inventory Tool (CIT).
• Store cards in a lockable container (file cabinet).
• Contact employees and contractors to schedule pick‑up and activate SmartID.
• Issue PAC Cards and Access Cards.
• Issue Pocket Commission Credentials, collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction.
• Keep a log of cards issued and collected.
• Perform registrar and activator duties as required.
• Perform card custodian duties.
• Mail SmartID cards to Light Activation Kit Operators.
• Applicant communications regarding credential status.
• Take photo, capture digital signatures, assemble Pocket Commission inserts, and perform other ID media duties as directed by ICAM.
• Perform IRS credentialing functions; may be required to travel up to 40% of annual work hours to support IRS credentialing and activation efforts. Short‑term shift work, including standard workday, night shift, and weekend hours, shall be required.
• Other duties as assigned.

Knowledge, Skills, And Abilities (KSAs)

• Complete required online credentialing training and maintain compliance with PIV‑II SmartID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Knowledge of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations, and equipment.
• Strong customer service and communication skills.
• Skill in preparing and submitting daily site reports.
• Strong attention to detail and documentation accuracy.
• Follow federal credentialing standards and procedures.

Minimum/General Experience

• Experience or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education

• High School Diploma or equivalent.

Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Must successfully pass a background check and pre‑employment drug testing. Job offers are contingent upon the results of background check and drug testing.