Credentialing Specialists

ARMADA, Ltd.; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

ARMADA, Ltd. is seeking a Credentialing Specialist in Jacksonville, FL to manage daily credentialing appointments and issuance of PIV/Smart IDs, PAC, and Access Cards.

You will perform enrollment tasks, card rekey, PIN resets, and card updates while logging all activity in the Credential Inventory Tool. The role requires the ability to travel nationwide to support onsite credentialing operations and occasional shift work.

Qualifications

• Must have USAccess Registrar/Activator training or equivalent credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation per procedures.
• Willingness to travel nationwide to support onsite credentialing operations.

Responsibilities

• View, manage, and check daily appointments in scheduling tool.
• Enroll and issue Identification Cards (PIV/Smart IDs, PAC/Access Cards).
• Perform certificate rekey, PIN reset, and card updates.
• Log cards in Credential Inventory Tool (CIT) and store cards securely.
• Coordinate with employees/contractors to schedule pickup and activation of SmartID, PAC, and Access Cards.
• Issue and return terminated credentials to Security Officer for destruction.
• Maintain logs of issued/collected cards and perform Registrar/Activator duties as needed.
• Perform Card Custodian duties and mail SmartID Cards to activation operators.
• Capture photos, digital signatures, and assemble Pocket Commission inserts as directed by ICAM.
• Travel up to 40% of annual hours to support IRS credentialing efforts; may require shift work.

Skills

Customer service

Communication skills

Credentialing operations management

Attention to detail

Documentation accuracy

Online credentialing training

ICAM/USAccess knowledge

PII handling

Travel willingness

Education

High School Diploma

Tools

Credentialing hardware: FCUs, MCUs, LAKs

Job description

Type: Full Time

Location: Jacksonville, FL

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

• CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT

Duties & Responsibilities

• View, manage, and check daily appointments in time trade scheduling tool
• Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards
• Perform Certificate Rekey, Pin Reset, and Card Update
• Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT)
• Store cards in a lockable container (file cabinet)
• Credentialing Specialists shall contact employees and contractors to schedule pick-up and activate SmartID
• Credentialing Specialists shall issue PAC Cards and Access Cards
• Issue Pocket Commission Credentials, Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
• Credentialing Specialists shall keep a log of Cards issued and collected
• Perform Registrar and Activator duties as required
• Credentialing Specialists shall perform Card Custodian duties
• Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators
• Applicant Communications regarding credential status
• Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM
• Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be required
• Other duties as assigned.

Knowledge, Skills, And Abilities (KSAs)

• Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements.
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs.
• Knowledge of PII handling and federal credentialing policies.
• Skill in managing daily credential operations, workstations and equipment.
• Strong customer service and communication skills.
• Skill in preparing and submitting daily site reports.
• Strong attention to detail and documentation accuracy.
• Ability to follow federal credentialing standards and procedures.

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program.
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures.
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require.

Minimum Education

• High School Diploma, or equivalent

Disclaimer

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Special Notes

Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.