Creator Platform Operations & Governance Manager

Sonyinteractiveentertainmentglobal; California (MO); On-site; USD 161,100 - 241,700; Full time

Benefits offered by this job

Medical, dental, vision insurance

Matching 401(k)

Paid time off

Wellness program

Sony product discounts

Possible bonus

Job summary

Sony Interactive Entertainment is seeking a Creator Platform Operations & Governance Manager to help build operating mechanisms that connect partner insight, policy governance, product priorities and planning activity into clear decisions and accountable follow‑through.

The role supports governance forums, scales new feedback and insight processes across the creator platform business, and ensures cross‑functional alignment and timely execution across time zones.

Qualifications

• 6+ years in operations, governance, product operations, strategy operations or related functions.
• Experience managing cross-functional workflows, forums or executive operating rhythms.
• Proven ability to support globally distributed teams, anticipating stakeholder needs and keeping work moving across time zones with clear communication and strong follow-through.
• Strong judgment in ambiguous, sensitive or fast-moving environments.
• Excellent written communication, synthesis and executive-level briefing skills.
• Strong stakeholder management across senior leaders, subject matter experts and cross-functional teams.
• Highly organized, analytical and accountable, with practical risk, dependency and action tracking experience.

Responsibilities

• Operate policy governance and partner insight processes from intake through decision logging and follow-up.
• Coordinate feedback loops that collect, synthesize, route and track creator, partner and platform business input.
• Prepare concise materials framing context, impact, risks, options and recommended next steps.
• Maintain governance registers, roadmaps, backlogs, trackers, repositories and decision records.
• Support the scaling of operations by standardizing operating rhythms, strengthening cross‑functional alignment, and improving strategic follow‑through.
• Support planning cycles by organizing inputs, dependencies, timelines and follow‑through.
• Track action owners, open decisions, risks and outcomes through to closure.
• Create lightweight reporting and communications on progress, priorities and operating health.

Skills

Governance operations

Cross-functional coordination

Stakeholder management

Executive briefing skills

Written communication

Job description

Join us in supporting game creators as the Creator Platform Operations & Governance Manager. This role will help build and run the operating mechanisms that connect partner insight, policy governance, product priorities and planning activity into clear decisions and accountable follow-through. The role will support established governance forums while helping scale new feedback and insight processes across the creator platform business.

What you’ll be doing:

• Operate policy governance and partner insight processes from intake through decision logging and follow-up.
• Coordinate feedback loops that collect, synthesize, route and track creator, partner and platform business input.
• Prepare concise materials framing context, impact, risks, options and recommended next steps.
• Maintain governance registers, roadmaps, backlogs, trackers, repositories and decision records.
• Support the scaling of operations by standardizing operating rhythms, strengthening cross‑functional alignment, and improving strategic follow‑through.
• Support planning cycles by organizing inputs, dependencies, timelines and follow‑through.
• Track action owners, open decisions, risks and outcomes through to closure.
• Create lightweight reporting and communications on progress, priorities and operating health.

What we’re looking for:

• 6+ years in operations, governance, product operations, strategy operations, research operations or related functions.
• Experience managing cross‑functional workflows, forums or executive operating rhythms.
• Proven ability to support globally distributed teams, anticipating stakeholder needs and keeping work moving across time zones with clear communication and strong follow‑through.
• Strong judgment in ambiguous, sensitive or fast‑moving environments.
• Excellent written communication, synthesis and executive‑level briefing skills.
• Strong stakeholder management across senior leaders, subject matter experts and cross‑functional teams.
• Highly organized, analytical and accountable, with practical risk, dependency and action tracking experience.

Preferred experience:

• Experience in platforms, gaming, media, publishing, partner operations, product operations or insight operations.
• Familiarity with partner feedback loops, voice‑of‑customer processes, research follow‑through or planning cadences.
• Experience maintaining registers, decision records, trackers, dashboards or governance documentation.

In addition, this role is eligible for SIE’s top‑tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and discounts for Sony products. The role may also be eligible for a bonus package.

$161,100 — $241,700 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

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Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.