Creator Manager (Platform Operations & Governance)

PlayStation; San Mateo (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

PlayStation is seeking a Creator Platform Operations & Governance Manager to help connect partner feedback, policy governance and product priorities. You will support governance forums, streamline feedback loops, and log decisions to ensure clear accountability across the creator platform business.

The role requires strong stakeholder management, executive‑level briefing skills, and the ability to coordinate cross‑functional work across time zones.

Qualifications

• 6+ years in operations, governance, product operations or related functions.
• Excellent written communication, synthesis and executive‑level briefing skills.
• Highly organized, analytical and accountable, with practical risk, dependency and action tracking experience.
• Experience managing cross‑functional workflows, forums or executive operating rhythms.

Responsibilities

• Build and run operating mechanisms that connect partner insight, policy governance, product priorities and planning into clear decisions and accountable follow‑through.
• Support governance forums and scale feedback/insight processes across the creator platform business.
• Operate policy governance and partner insight processes from intake through decision logging and follow‑up.
• Coordinate feedback loops that collect, synthesize, route and track creator, partner and platform input.
• Prepare concise materials framing context, impact, risks, options and recommended next steps.
• Maintain governance registers, roadmaps, backlogs, trackers, repositories and decision records.
• Support scaling of operations by standardizing rhythms, strengthening cross‑functional alignment and improving follow‑through.
• Assist planning cycles by organizing inputs, dependencies, timelines and follow‑through.
• Track action owners, open decisions, risks and outcomes through to closure.
• Create lightweight reporting and communications on progress and operating health.

Skills

Stakeholder management

Cross-functional collaboration

Executive briefing

Operational governance

Risk tracking

Planning cadence

Communication

Job description

Overview

Game creators, publishers, developers, and creator-enablers are an integral part of PlayStation’s ecosystem, and understanding and addressing their needs, priorities, and points of friction is essential to keeping PlayStation as the Best Place to Publish. Join us in supporting game creators as the Creator Platform Operations & Governance Manager.

Responsibilities

• Help build and run the operating mechanisms that connect partner insight, policy governance, product priorities and planning activity into clear decisions and accountable follow‑through.
• Support established governance forums while helping scale new feedback and insight processes across the creator platform business.
• Operate policy governance and partner insight processes from intake through decision logging and follow‑up.
• Coordinate feedback loops that collect, synthesize, route and track creator, partner and platform business input.
• Prepare concise materials framing context, impact, risks, options and recommended next steps.
• Maintain governance registers, roadmaps, backlogs, trackers, repositories and decision records.
• Support the scaling of operations by standardizing operating rhythms, strengthening cross‑functional alignment, and improving strategic follow‑through.
• Support planning cycles by organizing inputs, dependencies, timelines and follow‑through.
• Track action owners, open decisions, risks and outcomes through to closure.
• Create lightweight reporting and communications on progress, priorities and operating health.

Qualifications

• Strong stakeholder management across senior leaders, subject matter experts, and cross‑functional teams.
• Proven ability to support globally distributed teams, anticipating stakeholder needs and keeping work moving across time zones with clear communication and strong follow‑through.
• 6+ years in operations, governance, product operations, strategy operations, research operations or related functions.
• Excellent written communication, synthesis and executive‑level briefing skills.
• Highly organized, analytical and accountable, with practical risk, dependency and action tracking experience.
• Experience managing cross‑functional workflows, forums or executive operating rhythms.
• Strong judgment in ambiguous, sensitive or fast‑moving environments.
• Experience in platforms, gaming, media, publishing, partner operations, product operations or insight operations.
• Familiarity with partner feedback loops, voice‑of‑customer processes, research follow‑through or planning cadences.
• Experience maintaining registers, decision records, trackers, dashboards or governance documentation.