Creator Platform Ops & Governance Lead

Playstatio; San Mateo (CA); On-site; USD 161,100 - 241,700; Full time

Job summary

Sony Interactive Entertainment in San Mateo, CA, invites applications for a Creator Platform Operations & Governance Manager. The role focuses on building and operating mechanisms that connect partner insight, policy governance, product priorities and planning into clear, accountable decisions and follow‑through.

You will support established governance forums while scaling feedback and insight processes across the creator platform business, coordinating cross‑functional activities across time

Qualifications

• 6+ years in operations, governance, product operations, strategy operations or related functions.
• Experience managing cross-functional workflows, forums or executive operating rhythms.
• Proven ability to support globally distributed teams, anticipating stakeholder needs and keeping work moving across time zones with clear communication and strong follow‑through.
• Strong judgment in ambiguous, sensitive or fast‑moving environments.
• Excellent written communication, synthesis and executive-level briefing skills.
• Strong stakeholder management across senior leaders, subject matter experts and cross-functional teams.
• Highly organized, analytical and accountable, with practical risk, dependency and action tracking experience.

Responsibilities

• Operate policy governance and partner insight processes from intake through decision logging and follow‑up.
• Coordinate feedback loops that collect, synthesize, route and track creator, partner and platform business input.
• Prepare concise materials framing context, impact, risks, options and recommended next steps.
• Maintain governance registers, roadmaps, backlogs, trackers, repositories and decision records.
• Support the scaling of operations by standardizing operating rhythms, strengthening cross‑functional alignment, and improving strategic follow‑through.
• Support planning cycles by organizing inputs, dependencies, timelines and follow‑through.
• Track action owners, open decisions, risks and outcomes through to closure.
• Create lightweight reporting and communications on progress, priorities and operating health.

Skills

Operations governance

Cross-functional workflows

Stakeholder management

Executive briefing

Time zone coordination

Job description

Sony Interactive Entertainment in San Mateo, CA, invites applications for a Creator Platform Operations & Governance Manager. The role focuses on building and operating mechanisms that connect partner insight, policy governance, product priorities and planning into clear, accountable decisions and follow‑through.

You will support established governance forums while scaling feedback and insight processes across the creator platform business, coordinating cross‑functional activities across time