Creator Operations & Strategy Lead

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands); Los Angeles (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401K Matching

Commuter benefits

Discount program

Job summary

WEBTOON Entertainment Inc. is seeking a Creator Operations Strategist in Los Angeles to grow and manage relationships with its creator ecosystem, while shaping operational strategies and leveraging AI to boost efficiency.

You will collaborate across Entertainment, Publishing, Finance, Legal, and Marketing to scale creator initiatives. The role blends relationship management, data-driven decision making, and cross-functional execution for a fast-paced digital media environment.

Qualifications

• 3–5+ years of experience in the creator economy, digital media, entertainment, publishing, talent management, partnerships, or a related field.
• Demonstrated experience managing relationships with creators, talent, partners, clients, or other external stakeholders.
• Strong understanding of the creator economy and evolving business models for digital creators.
• Exceptional communication, relationship-building, organizational, and project management skills.
• Strong data literacy and comfort using metrics and insights to inform decisions.
• Ability to identify problems, develop solutions, and proactively improve processes.
• Empathy, judgment, and interpersonal skills in sensitive creator contexts.
• Comfortable working cross-functionally in a fast-paced environment with multiple priorities.
• Interest in AI tools and practical experience using AI to improve productivity and workflows.
• Genuine passion for creators, storytelling, digital content, and the creator ecosystem.

Responsibilities

• Manage an assigned portfolio of WEBTOON creators, serving as a trusted point of contact throughout their creator lifecycle.
• Build strong relationships by understanding creators’ goals, needs, challenges, and business priorities.
• Support onboarding, ongoing relationship management, development opportunities, and offboarding.
• Proactively identify creator concerns, opportunities, and retention risks and coordinate with internal teams to address them.
• Help creators navigate opportunities across WEBTOON’s IP ecosystem, including entertainment, publishing, licensing, and merchandise.
• Own day-to-day operational processes that support creators and the Creator Management team.
• Coordinate creator communications, newsletters, surveys, office hours, training opportunities, and other creator-facing initiatives.
• Maintain accurate creator records, databases, workflows, and documentation across internal systems.
• Identify operational gaps and develop solutions that improve efficiency, consistency, and the creator experience.
• Use creator performance, engagement, retention, and other metrics to identify trends and action areas.
• Support creator segmentation, prioritization, and performance frameworks, translating insights into recommendations.
• Partner with Entertainment, Publishing, Consumer Goods, Content, Finance, Legal, Rights Management, Marketing and other teams.
• Facilitate clear communication and alignment between creators and internal stakeholders.
• Track ongoing creator opportunities and projects to ensure visibility and follow-up.
• Represent Creator Management in cross-functional projects needing creator perspective.
• Leverage AI to improve workflows, research, reporting, and efficiency.
• Identify opportunities to automate repetitive processes with human oversight.
• Stay informed on creator economy, AI, digital media, and creator tools.

Skills

Creator relationship management

Cross-functional collaboration

Data literacy

Project management

AI tools familiarity

Tools

CRM systems

Airtable

Job description

WEBTOON Entertainment Inc. is seeking a Creator Operations Strategist in Los Angeles to grow and manage relationships with its creator ecosystem, while shaping operational strategies and leveraging AI to boost efficiency.

You will collaborate across Entertainment, Publishing, Finance, Legal, and Marketing to scale creator initiatives. The role blends relationship management, data-driven decision making, and cross-functional execution for a fast-paced digital media environment.