Creator Growth & Success Manager

The Publish Press; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Substack is seeking a Creator Success Manager to help writers and creators grow audiences and subscription businesses. You’ll manage a portfolio of Substack creators, build trusted relationships, and drive engagement using data-informed guidance.

Based in San Francisco or New York, the role requires 3–7 years in account management or creator partnerships, strong communication, and entrepreneurial drive. Substack offers competitive compensation and benefits.

Qualifications

• 3–7 years in account management, customer success, creator partnerships, media, or a related field.

Responsibilities

• Build strong creator relationships and serve as the trusted partner for a portfolio of Substack creators.
• Drive creator growth and success by expanding audiences, converting subscribers, improving retention, and guiding sustainable publishing businesses.
• Deliver proactive account management with regular check-ins, business reviews, and actionable plans.
• Help creators maximize Substack through mastery of publishing, community, and monetization tools.
• Understand Substack product deeply to maximize launch success and audience growth across podcasts and video.
• Identify risks to creator health and engagement and work to resolve issues.
• Champion creator perspectives to product, engineering, and leadership.

Skills

Relationship management

Commercial acumen

Communication

Proactive work ethic

Analytical mindset

Education

Bachelor's degree or equivalent

Job description

Substack is seeking a Creator Success Manager to help writers and creators grow audiences and subscription businesses. You’ll manage a portfolio of Substack creators, build trusted relationships, and drive engagement using data-informed guidance.

Based in San Francisco or New York, the role requires 3–7 years in account management or creator partnerships, strong communication, and entrepreneurial drive. Substack offers competitive compensation and benefits.