Creator Growth & Success Lead

Substack; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Exceptional benefits

Competitive compensation

Job summary

Substack is seeking a Creator Success Manager to help writers, artists, and other creators build thriving, sustainable subscription businesses. You will guide them in growing audiences, monetizing their work, and strengthening reader relationships while using Substack’s publishing tools.

Based in San Francisco or New York, you’ll collaborate across partnerships, product, marketing, and support to scale a thriving creator ecosystem and empower independent publishers to succeed.

Qualifications

• 3–7 years of experience in account management, customer success, creator partnerships, media, or related field.
• Proven ability to manage relationships with external partners and high‑stakes creators.
• Strong communication skills and a track record of building trust with creators.

Responsibilities

• Build strong creator relationships as the primary contact for a portfolio of creators.
• Help creators grow audiences, convert subscribers, and build sustainable publishing businesses.
• Conduct regular check-ins and business reviews; develop actionable growth plans.
• Develop expertise in Substack tools; advise on features and best practices.
• Identify risks, monitor health, and advocate for creators with product teams.
• Collaborate with Creator Partners, Product, Marketing and Support for seamless experience.
• Contribute to scalable processes to support a growing community of publishers.

Skills

Relationship management

Commercial instincts

Exceptional communication

Proactive and organized

Analytical and resourceful

Passion for creators and culture

Entrepreneurial drive

Job description

Substack is seeking a Creator Success Manager to help writers, artists, and other creators build thriving, sustainable subscription businesses. You will guide them in growing audiences, monetizing their work, and strengthening reader relationships while using Substack’s publishing tools.

Based in San Francisco or New York, you’ll collaborate across partnerships, product, marketing, and support to scale a thriving creator ecosystem and empower independent publishers to succeed.