Creator Growth & Success Manager

Speedrun Talent Network; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Substack is seeking a Creator Success Manager to partner with writers, artists, journalists, and other creators, helping them grow sustainable subscription businesses. You’ll work with both established and emerging publishers, understanding their goals and guiding them to maximize Substack’s tools and monetization opportunities.

You’ll join a collaborative Creator Success team within Partnerships, reporting to the Head of Partnerships.

Qualifications

• 3-7 years of experience in account management, creator partnerships, media, or related field.
• Commercial instincts with ability to work with performance data and growth opportunities.
• Exceptional communication skills and ability to build trust with creators.
• Proactive, organized, and able to manage a portfolio of relationships.
• Analytical, data-driven problem solving and practical recommendations.
• Passion for independent publishing, media, and culture.
• Entrepreneurial drive to shape a growing function.

Responsibilities

• Build strong creator relationships and act as trusted partner for a portfolio of Substack creators.
• Drive creator growth, audience expansion, and sustainable publishing businesses.
• Deliver proactive account management with regular check-ins and reviews.
• Help creators maximize Substack features and monetization opportunities.
• Be a master of Substack product, including podcasting and video tools.
• Identify risks to creator health and engagement and address proactively.
• Champion creator perspective with product and leadership teams.
• Collaborate with Creator Partners, Product, Marketing, Support and other teams.
• Help build scalable Creator Success processes and playbooks.

Skills

Relationship management

Commercial instincts

Exceptional communication

Proactive and organized

Analytical and resourceful

Passion for creators

Entrepreneurial drive

Job description

Substack is seeking a Creator Success Manager to partner with writers, artists, journalists, and other creators, helping them grow sustainable subscription businesses. You’ll work with both established and emerging publishers, understanding their goals and guiding them to maximize Substack’s tools and monetization opportunities.

You’ll join a collaborative Creator Success team within Partnerships, reporting to the Head of Partnerships.