Product Manager – Creator Monetization & Subscriptions

Substack; San Francisco (CA); On-site; USD 210,000 - 230,000; Full time

Benefits offered by this job

Equity

Excellent benefits

Job summary

Substack in San Francisco seeks a Product Manager to expand monetization, including gifting, retention offers and checkout improvements. You will work with Payments, Design, Data, Growth and leadership to shape a data-driven roadmap and prototype experiments.

This role is individual contributor, with potential to lead a focused feature area or broader product scope, shipping timely updates that improve creator earnings and reader value.

Responsibilities

• Identify the most valuable opportunities to improve creator earnings and build a focused roadmap with clear goals and trade-offs.
• Develop gifting experiences that help readers support creators, share value with others and strengthen paid communities.
• Improve retention, renewal and win-back experiences, partnering with Growth on offers and subscription lifecycle improvements.
• Make payment journeys clearer and more effective across web and mobile, from plan selection and checkout through successful payment and renewal.
• Explore new monetization pathways, including commerce, and help shape future opportunities in ads as the business evolves.
• Use customer research, direct data analysis and rapid AI-powered prototyping to explore solutions and validate ideas before committing engineering time.
• Partner with engineering and design to make timely decisions, cut scope to learn sooner and maintain a high bar for product quality.
• Define success metrics, run experiments, read results honestly and follow through after launch.
• Translate recurring creator needs and support issues into reusable product capabilities; communicate launches clearly with cross-functional partners.

Job description

Substack in San Francisco seeks a Product Manager to expand monetization, including gifting, retention offers and checkout improvements. You will work with Payments, Design, Data, Growth and leadership to shape a data-driven roadmap and prototype experiments.

This role is individual contributor, with potential to lead a focused feature area or broader product scope, shipping timely updates that improve creator earnings and reader value.