Creator Governance & Programs Lead

TikTok; Seattle (WA); On-site; USD 103,000 - 144,000; Full time

Job summary

TikTok is hiring for a Creator Policy & Programs Manager in Seattle. The role sits within Global Operations and focuses on governance, content safety, and ecosystem health for TikTok Shop.

You will shape policies, collaborate with Engineering, Ops, Product and Moderation, and drive end-to-end policy implementations. The position requires a bachelor's degree and strong coordination, communication and project management skills, plus willingness to travel across time zones.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised.
• Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.
• Willingness to travel when needed and work across timezones.
• Familiarity with e-commerce compliance and ecosystem management – as well as strategic business sensitivity – will be advantageous.
• Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous.

Responsibilities

• Develop strategies and policies covering content and creator governance, to adhere to cultures, regulations, nuances.
• Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc.
• Develop strategies and policies to mitigate risks, monitor, and raise the overall ecommerce content ecosystem quality and personalized recommendations.
• Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
• Collaborate with cross-functional stakeholders -- including Engineering, Ops, Product, Moderation -- to develop and launch relevant strategies and policies from end-to-end.
• Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
• Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
• Communicate and conduct training as regards new strategies and policies, to ensure their effective implementation.
• Troubleshoot and resolve high-priority emergency cases that may arise.

Skills

Coordination

Communication

Project management

Education

Bachelor's degree or equivalent practical experience

Job description

TikTok is hiring for a Creator Policy & Programs Manager in Seattle. The role sits within Global Operations and focuses on governance, content safety, and ecosystem health for TikTok Shop.

You will shape policies, collaborate with Engineering, Ops, Product and Moderation, and drive end-to-end policy implementations. The position requires a bachelor's degree and strong coordination, communication and project management skills, plus willingness to travel across time zones.