Creative Studio Operations Lead: Workflow Architect

Nemours-Children; Wilmington (DE); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Nemours Creative Studio seeks a seasoned Creative Operations Lead to manage the studio's resourcing, intake, prioritization, and end-to-end delivery of marketing and design projects. You will partner with studio leaders to optimize workflows and implement process improvements across multiple teams.

The role requires five-plus years in creative operations within marketing or agency environments, strong Jira proficiency, and excellent cross-functional collaboration with stakeholders and vendors.

Qualifikationen

• Bachelor's degree required in Marketing, Communications, Business Administration, Healthcare Administration, or related field.
• CAPM, PMP, or equivalent certification; to be obtained within 12 months if not held at time of employment.
• PMP certification in creative operations, workflow management, or change management disciplines.
• Minimum of five years of experience in creative operations, creative services, traffic management, project management, or studio operations.
• Experience managing creative intake, prioritization, resource allocation, and deliverable timelines across multiple concurrent projects.
• Experience supporting cross-functional creative teams and partnering with business stakeholders to deliver integrated marketing initiatives.
• Experience overseeing agency and vendor relationships, project coordination, and delivery management.
• Experience leading editorial review processes and editorial calendar management.
• Experience leveraging performance data and workflow metrics to inform resourcing and improvements.
• Fluency with work management platforms such as Jira and the ability to leverage reporting to optimize operations.
• Working knowledge of creative production processes and brand governance frameworks.

Aufgaben

• Coordinate creative project and request intake and route requests to appropriate resources based on priorities, capacity, and business needs.
• Partner with Creative Studio leadership to facilitate project and workflow prioritization and resource allocation decisions.
• Manage timelines, milestones, dependencies, and deliverables intake, scoping, scheduling and resourcing through end-to-end workflow.
• Serve as the primary liaison between Creative Studio teams and stakeholders, providing clear communication and issue resolution.
• Ensure adherence to established creative processes, review workflows, and governance requirements.
• Monitor team capacity and workload across creative disciplines to optimize resource utilization and delivery timelines.
• Identify operational challenges and recommend process improvements to enhance efficiency and transparency.
• Support agency and vendor management, including project coordination and relationship management.
• Lead the Editorial Review Team, managing review workflows, content approvals, and editorial calendar planning.
• Partner with Project Services and Operations leadership to implement departmental initiatives and workflow enhancements.
• Manage the studio’s operating budget.

Kenntnisse

Project management

Creative operations

Resource planning

Editorial workflow management

Vendor management

Stakeholder communication

Budget management

Editorial calendar planning

Performance data reporting

Ausbildung

Bachelor's degree in Marketing/Communications/Business Administration/Healthcare Administration

Master's degree preferred

CAPM

PMP

Tools

Jira

Jobbeschreibung

Nemours Creative Studio seeks a seasoned Creative Operations Lead to manage the studio's resourcing, intake, prioritization, and end-to-end delivery of marketing and design projects. You will partner with studio leaders to optimize workflows and implement process improvements across multiple teams.

The role requires five-plus years in creative operations within marketing or agency environments, strong Jira proficiency, and excellent cross-functional collaboration with stakeholders and vendors.