Creative Retail Keyholder: Inspire, Sell & Shape Experience

Moleskine America, Inc.; Cambridge (MA); On-site; USD 23,419 - 28,929; Part time

Job summary

At Moleskine America, Inc., a role of Retail Sales Associate in Cambridge, MA invites you to connect with customers through storytelling and creativity. You will guide shoppers to the right tools, maintain a welcoming store atmosphere, and support leadership in daily operations.

You’ll cover keyholder duties, handle cash, operate POS systems, and ensure stock flow aligns with store priorities. This role emphasizes independent work within a lean team while delivering exceptional service.

Qualifications

• 1+ year of retail or customer-facing experience.
• Ability to provide excellent customer service and drive sales.
• Comfortable with technology including POS and inventory systems.

Responsibilities

• Inspire Expression – Share the story of Moleskine and guide customers toward tools that help them express ideas.
• Build Community – Achieve sales goals by creating genuine connections and turning customers into storytellers.
• Create Experiences – Deliver a warm, engaging environment reflecting Moleskine’s creativity and cultural exchange.
• Lead with Responsibility – Perform keyholder duties, including opening/closing the store and cash handling.
• Work with Independence – Manage customer experience and daily tasks during solo coverage.
• Keep It Beautiful – Maintain visual identity through merchandising and store presentation.
• Collaborate & Share – Work with team, mentor new associates, support a culture of learning.
• Stay Hands-On – Operate POS, manage stock, and ensure inventory flows smoothly.

Skills

Customer service

Sales

Communication

POS systems

Inventory management

Team collaboration

Reliability

Tools

POS software

Inventory software

Job description

At Moleskine America, Inc., a role of Retail Sales Associate in Cambridge, MA invites you to connect with customers through storytelling and creativity. You will guide shoppers to the right tools, maintain a welcoming store atmosphere, and support leadership in daily operations.

You’ll cover keyholder duties, handle cash, operate POS systems, and ensure stock flow aligns with store priorities. This role emphasizes independent work within a lean team while delivering exceptional service.