Retail Sales Associate

Moleskine America, Inc.; Boston (MA); On-site; USD 19,286 - 27,552; Full time

Job summary

Moleskine America, Inc. is seeking a Retail Sales Associate who thrives on creativity, culture, and meaningful customer interactions.

You’ll deliver exceptional service, build relationships, and support store leadership in daily operations. You’ll work in a lean retail environment with opportunities to own the customer experience, handle keyholder duties, and contribute to a welcoming store atmosphere that reflects the Moleskine brand.

Qualifications

• Minimum 1 year in retail or customer-facing roles.
• Excellent customer service and ability to drive sales.
• Ability to lift up to 25 lbs and handle physical duties.
• Reliable, punctual with flexible evenings, weekends and holidays.

Responsibilities

• Engage customers with the Moleskine story and guide product choices.
• Build relationships and help achieve store sales goals.
• Maintain a warm, engaging environment reflecting the brand's creativity.
• Perform keyholder duties including opening/closing and cash handling.
• Operate POS, manage stock, and support inventory flow.
• Collaborate with team and mentor new associates.
• Provide coverage during solo shifts while following leadership guidance.

Skills

Retail experience

Customer service

Keyholder duties

Flexible scheduling

Communication

Tools

POS systems

Inventory systems

Job description

About this position

At Moleskine, we believe in the timeless power of handwriting as an essential expression of human civilization – a powerful act to unleash human genius. This philosophy inspires everything we do, from the design of our products to the experiences we create in our stores.

We’re looking for Retail Sales Associates who are energized by creativity, human connection, and the independence of working in a lean retail environment. In this role, you’ll help bring the Moleskine vision to life by delivering exceptional service, building relationships, and supporting store leadership in daily operations.

What You’ll Do

• Inspire Expression – Share the story of Moleskine and guide customers toward tools that help them express their ideas, creativity, and imagination.
• Build Community – Achieve sales goals by creating genuine connections, fostering loyalty, and turning every customer into a storyteller.
• Create Experiences – Deliver a warm, engaging environment that reflects Moleskine’s belief in creativity and cultural exchange.
• Lead with Responsibility – Perform keyholder duties, including opening and closing the store, managing cash, and overseeing operations when managers are not present.
• Work with Independence – Confidently manage the customer experience and daily tasks during solo coverage, staying aligned with store priorities and leadership direction in a lean retail environment.
• Keep It Beautiful – Uphold Moleskine’s visual identity through thoughtful merchandising, organization, and store presentation.
• Collaborate & Share – Work as part of a team, mentor new associates, and support a culture of learning and storytelling.
• Stay Hands‑On – Operate POS systems, manage stock, and ensure inventory flows seamlessly to support the customer journey.

Who You Are

• Passionate about creativity, culture, and inspiring others.
• A strong communicator who enjoys meaningful customer interactions.
• Flexible and reliable, with consistent availability week to week to support a range of shifts including evenings, weekends, and holidays; we aim to accommodate school schedules while meeting the needs of the business.
• Comfortable with technology, including POS and inventory systems.
• Comfortable working independently during solo shifts while staying aligned with team and leadership expectations.
• Organized, detail‑oriented, and energized by teamwork.

Required Qualifications

• 1+ year of retail or customer‑facing experience.
• Ability to provide excellent customer service and drive sales.
• Ability to lift and carry up to 25 lbs.
• Flexible schedule with reliability and punctuality.
• Confidence in performing keyholder duties (opening/closing, cash handling, operational oversight).

Preferred Qualifications

• Bilingual (English/Spanish).
• Previous experience using Cegid.
• Previous keyholder, shift‑lead, or supervisory experience.
• Strong visual merchandising and product storytelling skills.

Why Join Us

At Moleskine, you’ll do more than sell products – you’ll help empower creativity, nurture imagination, and celebrate self‑expression. In our lean store environment, you’ll also have real ownership of the customer experience and the space you support.

The pay range for this role is: 17 - 17 USD per hour (Boston Seaport), 17 - 17 USD per hour (Cambridge).