Creative Retail Lead & Keyholder – Customer Experience

Moleskine America, Inc.; Los Angeles (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Moleskine America, Inc. seeks Retail Sales Associates to energize creativity, connect with customers, and support lean store operations.

You’ll deliver exceptional service, build relationships, and assist store leadership in daily tasks within a small team setting. Key duties include guiding customers through tools for self-expression, maintaining visual merchandising, and handling keyholder responsibilities while adapting to evening, weekend, and holiday shifts.

Qualifications

• 1+ year of retail or customer-facing experience.
• Ability to provide excellent customer service and drive sales.
• Ability to lift and carry up to 25 lbs.
• Flexible schedule with reliability and punctuality.
• Confidence in performing keyholder duties (opening/closing, cash handling, operational oversight).

Responsibilities

• Inspire Expression – Share the story of Moleskine and guide customers toward tools that help them express their ideas, creativity, and imagination.
• Build Community – Achieve sales goals by creating genuine connections, fostering loyalty, and turning every customer into a storyteller.
• Create Experiences – Deliver a warm, engaging environment that reflects Moleskine’s belief in creativity and cultural exchange.
• Lead with Responsibility – Perform keyholder duties, including opening and closing the store, managing cash, and overseeing operations when managers are not present.
• Work with Independence – Confidently manage the customer experience and daily tasks during solo coverage, staying aligned with store priorities and leadership direction in a lean retail environment.
• Keep It Beautiful – Uphold Moleskine’s visual identity through thoughtful merchandising, organization, and store presentation.
• Collaborate & Share – Work as part of a team, mentor new associates, and support a culture of learning and storytelling.
• Stay Hands-On – Operate POS systems, manage stock, and ensure inventory flows seamlessly to support the customer journey.

Skills

Customer service

Sales skills

Communication

Merchandising

Team collaboration

Inventory management

Tools

POS systems

Cegid

Job description

Moleskine America, Inc. seeks Retail Sales Associates to energize creativity, connect with customers, and support lean store operations.

You’ll deliver exceptional service, build relationships, and assist store leadership in daily tasks within a small team setting. Key duties include guiding customers through tools for self-expression, maintaining visual merchandising, and handling keyholder responsibilities while adapting to evening, weekend, and holiday shifts.