Creative Ops Manager - Hybrid NYC, Campaigns & Launches

HelloFresh; New York (NY); Hybrid; USD 76,000 - 93,000; Full time

Benefits offered by this job

401(k) company match

Parental leave

Health plans

HelloFresh subscription discount

Snacks and catered lunches

Team outings

Employee Resource Groups

Job summary

HelloFresh in New York City is seeking a Creative Operations Associate Manager to lead day-to-day operations across multiple brands, coordinating with Marketing, Creative, Production, and cross-functional teams to deliver integrated campaigns and launches. The hybrid role requires strong organization, proactive problem-solving, and a passion for improving workflows.

The role reports to the Creative Operations Lead, North America, and focuses on optimizing processes, planning, and governance to

Qualifications

• 3–5 years of experience in Creative Operations, Creative Project Management, or a closely related field.
• Bachelor's degree.
• Experience managing creative projects from briefing through final delivery.
• Strong understanding of integrated creative workflows across multiple channels, including digital, CRM, print, packaging, photography, and video production.
• Experience managing multiple concurrent projects, timelines, and cross-functional stakeholders in a fast-paced environment.
• Strong organizational, project planning, prioritization, and problem-solving skills.
• Ability to proactively identify risks, manage competing deadlines, and communicate effectively with stakeholders.
• Experience working within project management platforms such as Airtable, Jira, Asana, Monday.com, Workfront, or similar tools.
• Familiarity with creative resource planning, project reporting, and workflow optimization.
• Excellent communication, collaboration, and relationship-building skills.
• A proactive mindset with a passion for process improvement, operational efficiency, and supporting creative teams.

Responsibilities

• Manage end-to-end operational coordination across integrated marketing initiatives, supporting project planning, execution, and delivery from intake through final asset release across digital, print, packaging, video, photography, CRM, and lifecycle marketing.
• Coordinate creative execution for major business priorities including Peak campaigns, product launches, refreshed meal photography, strategic partnerships, packaging initiatives, brand campaigns, and cross-channel marketing programs, ensuring milestones are met and deliverables are executed on time.
• Serve as the day-to-day Creative Operations partner for Marketing teams across the HelloFresh portfolio of brands, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging, and external agency partners, ensuring alignment on priorities, timelines, deliverables, and business objectives.
• Partner with the Creative Resource Manager and Creative Operations Lead to monitor workloads, forecast upcoming work, identify capacity constraints, and elevate resourcing risks as business needs evolve.
• Manage the end-to-end creative lifecycle across multiple concurrent initiatives while contributing to improvements in workflows, intake processes, project governance, and ways of working to increase speed-to-market and operational efficiency.
• Develop and manage integrated project plans, coordinating cross-functional teams through creative development, production, reviews, approvals, and final asset delivery while proactively identifying risks and removing blockers.
• Support best practices across project management systems and operational tools, ensuring adherence to standardized processes while identifying opportunities for automation and scalable operational improvements.
• Maintain reporting that provides visibility into project health, team capacity, delivery performance, and operational metrics, supporting informed decision-making across Creative Operations and Marketing teams.
• Participate in retrospectives following major campaigns, productions, and launches, documenting learnings and supporting the implementation of scalable process improvements that strengthen creative operations across the organization.

Skills

Strong organizational skills

Project planning

Problem-solving

Communication

Stakeholder management

Education

Bachelor's degree

Tools

Airtable

Jira

Asana

Monday.com

Workfront

Job description

HelloFresh in New York City is seeking a Creative Operations Associate Manager to lead day-to-day operations across multiple brands, coordinating with Marketing, Creative, Production, and cross-functional teams to deliver integrated campaigns and launches. The hybrid role requires strong organization, proactive problem-solving, and a passion for improving workflows.

The role reports to the Creative Operations Lead, North America, and focuses on optimizing processes, planning, and governance to