Creative Operations Associate Manager

HelloFresh; New York (NY); Hybrid; USD 76,000 - 93,000; Full time

Benefits offered by this job

401(k) company match

Parental leave

Health plans

HelloFresh subscription discount

Snacks and catered lunches

Team outings

Employee Resource Groups

Job summary

HelloFresh in New York City is seeking a Creative Operations Associate Manager to lead day-to-day operations across multiple brands, coordinating with Marketing, Creative, Production, and cross-functional teams to deliver integrated campaigns and launches. The hybrid role requires strong organization, proactive problem-solving, and a passion for improving workflows.

The role reports to the Creative Operations Lead, North America, and focuses on optimizing processes, planning, and governance to

Qualifications

• 3–5 years of experience in Creative Operations, Creative Project Management, or a closely related field.
• Bachelor's degree.
• Experience managing creative projects from briefing through final delivery.
• Strong understanding of integrated creative workflows across multiple channels, including digital, CRM, print, packaging, photography, and video production.
• Experience managing multiple concurrent projects, timelines, and cross-functional stakeholders in a fast-paced environment.
• Strong organizational, project planning, prioritization, and problem-solving skills.
• Ability to proactively identify risks, manage competing deadlines, and communicate effectively with stakeholders.
• Experience working within project management platforms such as Airtable, Jira, Asana, Monday.com, Workfront, or similar tools.
• Familiarity with creative resource planning, project reporting, and workflow optimization.
• Excellent communication, collaboration, and relationship-building skills.
• A proactive mindset with a passion for process improvement, operational efficiency, and supporting creative teams.

Responsibilities

• Manage end-to-end operational coordination across integrated marketing initiatives, supporting project planning, execution, and delivery from intake through final asset release across digital, print, packaging, video, photography, CRM, and lifecycle marketing.
• Coordinate creative execution for major business priorities including Peak campaigns, product launches, refreshed meal photography, strategic partnerships, packaging initiatives, brand campaigns, and cross-channel marketing programs, ensuring milestones are met and deliverables are executed on time.
• Serve as the day-to-day Creative Operations partner for Marketing teams across the HelloFresh portfolio of brands, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging, and external agency partners, ensuring alignment on priorities, timelines, deliverables, and business objectives.
• Partner with the Creative Resource Manager and Creative Operations Lead to monitor workloads, forecast upcoming work, identify capacity constraints, and elevate resourcing risks as business needs evolve.
• Manage the end-to-end creative lifecycle across multiple concurrent initiatives while contributing to improvements in workflows, intake processes, project governance, and ways of working to increase speed-to-market and operational efficiency.
• Develop and manage integrated project plans, coordinating cross-functional teams through creative development, production, reviews, approvals, and final asset delivery while proactively identifying risks and removing blockers.
• Support best practices across project management systems and operational tools, ensuring adherence to standardized processes while identifying opportunities for automation and scalable operational improvements.
• Maintain reporting that provides visibility into project health, team capacity, delivery performance, and operational metrics, supporting informed decision-making across Creative Operations and Marketing teams.
• Participate in retrospectives following major campaigns, productions, and launches, documenting learnings and supporting the implementation of scalable process improvements that strengthen creative operations across the organization.

Skills

Strong organizational skills

Project planning

Problem-solving

Communication

Stakeholder management

Education

Bachelor's degree

Tools

Airtable

Jira

Asana

Monday.com

Workfront

Job description

HelloFresh is looking for a Creative Operations Associate Manager to join our Global Creative Operations team in New York City. This role will support the operational management of creative development across the HelloFresh portfolio of brands, partnering closely with Marketing, Creative, Production, and cross-functional stakeholders to deliver integrated campaigns, product launches, and always-on marketing initiatives.

Reporting to the Creative Operations Lead, North America, this role will manage day-to-day creative operations across multiple brands and markets, ensuring projects move efficiently from briefing through final asset delivery. The ideal candidate is a highly organized, proactive problem-solver who thrives in a fast-paced environment, can independently manage multiple concurrent projects, and is passionate about improving creative workflows and operational efficiency.

What You'll Do

Manage End-to-End Creative Operations

Manage end-to-end operational coordination across integrated marketing initiatives, supporting project planning, execution, and delivery from intake through final asset release across digital, print, packaging, video, photography, CRM, and lifecycle marketing.

Support Key Marketing Initiatives

Coordinate creative execution for major business priorities including Peak campaigns, product launches, refreshed meal photography, strategic partnerships, packaging initiatives, brand campaigns, and cross-channel marketing programs, ensuring milestones are met and deliverables are executed on time.

Cross-Functional Partnership

Serve as the day-to-day Creative Operations partner for Marketing teams across the HelloFresh portfolio of brands, Creative, Production, Lifecycle Marketing, Product Marketing, Packaging, and external agency partners, ensuring alignment on priorities, timelines, deliverables, and business objectives.

Resource & Capacity Coordination

Partner with the Creative Resource Manager and Creative Operations Lead to monitor workloads, forecast upcoming work, identify capacity constraints, and elevate resourcing risks as business needs evolve.

Support Operational Excellence

Manage the end-to-end creative lifecycle across multiple concurrent initiatives while contributing to improvements in workflows, intake processes, project governance, and ways of working to increase speed-to-market and operational efficiency.

Project & Production Execution

Develop and manage integrated project plans, coordinating cross-functional teams through creative development, production, reviews, approvals, and final asset delivery while proactively identifying risks and removing blockers.

Workflow & Systems Optimization

Support best practices across project management systems and operational tools, ensuring adherence to standardized processes while identifying opportunities for automation and scalable operational improvements.

Project Reporting & Visibility

Maintain reporting that provides visibility into project health, team capacity, delivery performance, and operational metrics, supporting informed decision-making across Creative Operations and Marketing teams.

Continuous Improvement

Participate in retrospectives following major campaigns, productions, and launches, documenting learnings and supporting the implementation of scalable process improvements that strengthen creative operations across the organization.

What You'll Bring

• 3–5 years of experience in Creative Operations, Creative Project Management, or a closely related field, ideally within an in-house creative team or agency environment
• Bachelor's degree
• Demonstrated experience managing creative projects from briefing through final delivery
• Strong understanding of integrated creative workflows across multiple channels, including digital, CRM, print, packaging, photography, and video production
• Experience managing multiple concurrent projects, timelines, and cross-functional stakeholders in a fast-paced environment
• Strong organizational, project planning, prioritization, and problem-solving skills
• Ability to proactively identify risks, manage competing deadlines, and communicate effectively with stakeholders
• Experience working within project management platforms such as Airtable, Jira, Asana, Monday.com, Workfront, or similar tools
• Familiarity with creative resource planning, project reporting, and workflow optimization
• Excellent communication, collaboration, and relationship-building skills
• A proactive mindset with a passion for process improvement, operational efficiency, and supporting creative teams

Hybrid Work Environment

This is a hybrid role based in our New York City office, requiring three days per week in-office beginning January 2027.

What We Offer

• Competitive salary & 401(k) company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, cold brew on tap & monthly catered lunches
• Company-sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range

$75,750—$92,583 USD