Creative Operations Manager — Workflow, Capacity & Delivery

Danone North America, LLC; City of White Plains (NY); Hybrid; USD 76,000 - 126,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Tuition Reimbursement

Flexible Time Off

Paid Parental Bonding Leave

Job summary

Danone North America Medical Nutrition is seeking a seasoned operations leader to build and manage the operational infrastructure that powers our marketing creative workflow. This role owns workflows, systems, tools, processes, resource planning, and governance that move work from intake to delivery.

You will steer end-to-end intake and prioritization, establish briefs and handoffs, forecast demand, and balance business priorities with creative capacity.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, Design, or related.
• 5-8+ years of experience in Creative Operations or related field.
• 2-4 years of people leadership experience.
• Experience supporting in-house creative teams or agencies.
• Strong understanding of creative development and production processes.
• Expertise with project management platforms and workflow tools.
• Advanced analytical and organizational skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead end-to-end creative intake, prioritization, scheduling, and delivery processes.
• Establish criteria for evaluating requests based on priority, strategic value, urgency, effort, and capacity.
• Develop/manage project timelines, ensuring work is delivered on time and within scope.
• Establish standardized creative briefs, workflows, approvals, and handoffs.
• Manage competing priorities while balancing business needs and creative capacity.
• Facilitate prioritization of conversations and decisions when demand exceeds capacity.
• Forecast creative demand across brands and capacity across internal teams, agencies, freelancers, production partners, and other external resources.
• Identify current and future resource gaps and recommend staffing or sourcing models.
• Design and maintain SOPs, documentation, templates, and governance.

Skills

Creative Operations

Project Management

Stakeholder Management

Analytical Thinking

Organizational Skills

Education

Bachelor's degree in Marketing, Business, Communications, Design, or related

Tools

Project management platforms

Workflow tools

Job description

Danone North America Medical Nutrition is seeking a seasoned operations leader to build and manage the operational infrastructure that powers our marketing creative workflow. This role owns workflows, systems, tools, processes, resource planning, and governance that move work from intake to delivery.

You will steer end-to-end intake and prioritization, establish briefs and handoffs, forecast demand, and balance business priorities with creative capacity.