Manager, Creative Operations (Nutricia + Kate Farms)

Danone North America, LLC; City of White Plains (NY); On-site; USD 76,000 - 126,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Tuition Reimbursement

Flexible Time Off

Paid Parental Bonding Leave

Job summary

Danone North America Medical Nutrition is seeking a seasoned operations leader to build and manage the operational infrastructure that powers our marketing creative workflow. This role owns workflows, systems, tools, processes, resource planning, and governance that move work from intake to delivery.

You will steer end-to-end intake and prioritization, establish briefs and handoffs, forecast demand, and balance business priorities with creative capacity.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, Design, or related.
• 5-8+ years of experience in Creative Operations or related field.
• 2-4 years of people leadership experience.
• Experience supporting in-house creative teams or agencies.
• Strong understanding of creative development and production processes.
• Expertise with project management platforms and workflow tools.
• Advanced analytical and organizational skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead end-to-end creative intake, prioritization, scheduling, and delivery processes.
• Establish criteria for evaluating requests based on priority, strategic value, urgency, effort, and capacity.
• Develop/manage project timelines, ensuring work is delivered on time and within scope.
• Establish standardized creative briefs, workflows, approvals, and handoffs.
• Manage competing priorities while balancing business needs and creative capacity.
• Facilitate prioritization of conversations and decisions when demand exceeds capacity.
• Forecast creative demand across brands and capacity across internal teams, agencies, freelancers, production partners, and other external resources.
• Identify current and future resource gaps and recommend staffing or sourcing models.
• Design and maintain SOPs, documentation, templates, and governance.

Skills

Creative Operations

Project Management

Stakeholder Management

Analytical Thinking

Organizational Skills

Education

Bachelor's degree in Marketing, Business, Communications, Design, or related

Tools

Project management platforms

Workflow tools

Job description

Job Summary

Responsible for building and managing the operational infrastructure that enables Danone Medical Nutrition's marketing org to deliver high-quality, on-brand creative work efficiently, consistently and at scale. This role is brand-agnostic & owns the workflows, systems, tools, processes, resource planning, and project governance that enable creative work to move from intake to final delivery. While this role does not own creative strategy direction, it ensures the right work is prioritized, resourced, effectively managed, & delivered on time, within scope, on brand, & within budget.

Creative Workflow & Project Prioritization

• Lead end-to-end creative intake, prioritization, scheduling, and delivery processes.


• Establish clear criteria for evaluating requests based on business priority, strategic value, urgency, effort, and available capacity.


• Develop/manage project timelines, ensuring work is delivered on time & within scope.


• Establish standardized creative briefs, workflows, approvals, and handoffs.


• Manage competing priorities while balancing business needs and creative capacity.


• Facilitate prioritization of conversations and decisions when demand exceeds available capacity.

Resource & Capacity Planning

• Forecast creative demand across all brands and capacity across internal teams, agencies, freelancers, production partners, and other external resources.


• Identify current and future resource gaps and recommend the appropriate staffing or sourcing model. Optimize resource allocation to maximize productivity.


• Manage scopes, estimates, timelines, and utilization of external creative partners in partnership with Creative, Marketing stakeholders, and Finance.


• Optimize resource allocation to maximize productivity.

Governance & Process Excellence

• Design, document, and continuously improve end-to-end creative workflows, including intake, briefing, assignment, development, review, approval, production, delivery, and archiving.


• Identify operational bottlenecks and implement scalable solutions.


• Develop and maintain SOPs, documentation, templates, and governance.

Physical Demands & Work Environment

• Effectively handle lifting of various objects weighing up to 12 pounds.


• While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs.


• This role is primarily performed in a remote office setting and requires the ability to remain in a stationary position (e.g., seated or standing) for extended periods.


• The employee may be required to travel to Danone corporate offices as needed.

Salary & Benefits

The salary range for this position is $76,000-126,000K USD. The exact salary offered will depend on several factors, including the candidate's relevant experience, geographic location, internal equity, and market conditions. Danone USA additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.

Benefits

• Medical


• Dental


• Vision


• Prescription Drug Coverage


• 401k Plan


• Wellness Program


• Life Insurance


• Tuition Reimbursement


• Flexible Time Off


• Paid Parental Bonding Leave


• among other benefit plan options

Hybrid Position Details

This role is considered a 'hybrid' position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week.

About You

Education & Experience

• Bachelor's degree in Marketing, Business, Communications, Design, or related.


• 5-8+ years of experience in Creative Operations, Marketing Operations, Project Management, or Production Management.


• 2-4 years of people leadership experience.


• Experience supporting in-house creative teams or creative agencies.


• Strong understanding of creative development and production processes.


• Expertise with project management platforms and workflow tools.


• Advanced analytical and organizational skills.


• Excellent communication and stakeholder management abilities.

Preferred

• Experience with Digital Asset Management (DAM) platforms.


• Knowledge of Agile or Lean methodologies.


• PMP, CAPM, Agile, or Scrum certification.


• Experience implementing AI-enabled creative workflow solutions.

Knowledge, Skills & Abilities

• Strategic systems thinker who anticipates needs, removes friction, creates scalable solutions, thrives on building scalable processes, improving team productivity, and using data to continuously enhance creative performance.


• Prepared to provide recommendations and a point-of-view on prioritization. Set appropriate expectations about deliverables for stakeholders.


• Highly organized, detail-oriented with the ability to work at a fast pace.


• Experience securing and onboarding agencies, freelancers, and production resources as needed to support Marketing priorities in line with budget.


• Sizing and prioritizing creative work and determining resource capacity


• Experience designing operational process that allows teams to increase velocity and to scale.


• Leveraging systems/tools to set appropriate expectations for stakeholders, track progress, and measure success.

About Us, We offer and What's next

Danone North America Medical Nutrition brings together a growing portfolio of mission-driven brands, including Kate Farms, Nutricia, Neocate, Pepticate, Functional Formularies, and Real Food Blends. Together, we deliver science-backed nutrition solutions for infants, children, and adults with complex nutritional needs, whether they consume nutrition orally or through a feeding tube.

Our ambition is clear: to improve health outcomes, expand access to high-quality nutrition, help reduce healthcare costs, and build sustainable growth. We combine trusted, consumer-loved brands with strong scientific and medical expertise to create nutrition solutions that make a meaningful difference in people's lives.

By joining our approximately 450-person North America Medical Nutrition organization, you will become part of Danone's broader North American and global network. You will have the opportunity to contribute to a growing business, collaborate across brands and functions, and help shape the future of medical nutrition in the US.

You will also join one of the world's largest Certified B Corporations, working for a company committed to creating lasting value for people and the planet.

Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.