Creative Operations Lead - Programs & Delivery

VeriSign, Inc.; Reston (VA); Hybrid; USD 136,000 - 184,000; Full time

Job summary

VeriSign is seeking a Sr Manager of Creative Services Ops to lead the internal creative agency's operations. You will own project scopes, timelines, budgets, and stakeholder communications, partnering with the Creative Director and senior leadership to scale a growing body of work while protecting creative intent and brand standards.

The role requires deep knowledge of end-to-end creative program execution, capacity planning, and cross-functional collaboration with internal clients to manage

Qualifications

• Bachelors degree in marketing or a related field or equivalent work experience.
• 10+ years of related marketing experience.
• Experience managing others and leading teams.
• Experience with creative operations or account management within an advertising agency or internal corporate creative studio.
• Ability to prepare comprehensive project requirement documentation.
• Familiarity with Agile project management methodologies; experience with JIRA.
• Ability to lead relationships with cross-functional internal business clients, managing expectations and resolving friction.

Responsibilities

• Owns end-to-end project scopes, timelines, budgets, and risk assessments to ensure total transparency, accountability, and on-time delivery across a portfolio of simultaneous projects.
• Serves as a strategic account lead for cross-functional partners and MPC stakeholders to build and maintain strong working relationships.
• Acts as a connector across creative, strategy, production, media, agency, and client-facing teams to ensure nothing falls through the cracks.
• Manages multiple tasks and fast-paced projects in parallel and ensures that creative team members are on track to deliver as promised.
• Quality Assurance: Reviews all creative deliverables before stakeholder distribution to ensure they accurately reflect business feedback, carry the appropriate context for review, and are free of errors.

Skills

Creative operations

Account management

Project management

Cross-functional collaboration

Agile methodologies (JIRA)

Education

Bachelor's degree in marketing or related field

10+ years of related marketing experience

Experience managing others

Tools

JIRA

Job description

VeriSign is seeking a Sr Manager of Creative Services Ops to lead the internal creative agency's operations. You will own project scopes, timelines, budgets, and stakeholder communications, partnering with the Creative Director and senior leadership to scale a growing body of work while protecting creative intent and brand standards.

The role requires deep knowledge of end-to-end creative program execution, capacity planning, and cross-functional collaboration with internal clients to manage