Creative Operations Lead - AI-Driven Workflow

BritBox; New York (NY); On-site; USD 99,000 - 121,000; Full time

Job summary

BritBox International in New York is seeking a Creative Workflow and Operations Manager to oversee the end-to-end process for all creative projects, ensuring on-time delivery within scope.

You will manage day-to-day workflows and schedules of internal and external resources, onboarding freelancers and design teams, and ensuring efficient, compliant production. A key focus is evaluating AI tools to enhance efficiency and collaboration across Creative, Marketing, Content and Technology teams.

Qualifications

• Experience in project management focused on Creative Operations.
• Excellent communication skills with a proven track record in trafficking creative workflows, managing stakeholders and upholding service level agreements.
• Strong understanding of Branding requirements.
• Aware of new and future technologies to be responsible for the logistics of how these would be integrated into the team and rolled out across the company.
• Experience in managing resource & volume deliverables, including producing and maintaining accurate production schedules and monitoring delivery.
• Experience of using planning and scheduling technologies and workflow tools, ideally via AirTable. (An AirTable geek is preferred!)

Responsibilities

• Oversee the end-to-end process for all creative projects, ensuring they are delivered on time and within scope.
• Collaborate with creative and content teams to define project scopes, timelines, and resource requirements.
• Allocate resources effectively to meet project demands, balancing workload across the creative teams and external resources.
• Day to day management of design, social and edit teams workload and schedules.
• Highlight potential risks or delays and act proactively to resolve issues.
• Manage the priorities from incoming content briefs across the business and identify delivery requirements.
• Ensure projects are clearly defined and adhere to DTC process maps.
• Ensure compliance with legislation, editorial policy and production guidelines.
• Identify ongoing operational efficiencies and opportunities to streamline workflows and processes, leading and supporting operational projects.
• Seek a range of alternatives to improve production traffic management processes, embracing new ways of working where necessary.
• Investigate and evaluate AI tools, technologies and solutions that could improve creative production, workflow management, resource planning and operational efficiency.
• Stay informed on emerging AI capabilities and proactively identify new ways of working that could improve the speed, quality, scalability and efficiency of DTC creative operations.
• Track and report back on workflow trends by generating data around volumes and capacities.

Skills

Project management

Stakeholder management

Communication skills

Resource planning

Workflow optimization

Tools

AirTable

Job description

BritBox International in New York is seeking a Creative Workflow and Operations Manager to oversee the end-to-end process for all creative projects, ensuring on-time delivery within scope.

You will manage day-to-day workflows and schedules of internal and external resources, onboarding freelancers and design teams, and ensuring efficient, compliant production. A key focus is evaluating AI tools to enhance efficiency and collaboration across Creative, Marketing, Content and Technology teams.