Creative Workflow and Operations Manager

BritBox; New York (NY); On-site; USD 99,000 - 121,000; Full time

Job summary

BritBox International in New York is seeking a Creative Workflow and Operations Manager to schedule briefs, manage cross-functional workflows, and ensure on-time delivery. The role oversees internal and external resources, onboarding freelancers, and coordinating design teams to optimize production output.

The candidate will explore new AI solutions to improve efficiency, build partnerships with Creative, Marketing, Content, Technology, and ensure responsible integration into team processes.

Qualifications

• Experience in project management for creative operations.
• Excellent communication and stakeholder management skills.
• Strong understanding of resource planning and production scheduling.
• Familiarity with branding requirements and creative workflows.

Responsibilities

• Oversee end-to-end process for all creative projects, ensuring on-time delivery.
• Collaborate with creative and content teams to define scopes, timelines, and resource needs.
• Allocate resources to meet project demands across internal and external teams.
• Manage day-to-day workload and schedules of design, social, and edit teams.
• Highlight risks or delays and proactively resolve issues.
• Ensure projects follow DTC process maps and production guidelines.
• Identify operational efficiencies to streamline workflows and processes.

Skills

Project management

Creative operations

Stakeholder management

Communication skills

Resource planning

Workflow optimization

Tools

AirTable

Job description

Job Title: Creative Workflow and Operations Manager

Location: New York

Company: BritBox International

Reporting to: Creative Production Lead

Contract Type: Full Time/ Permenant

About Us

BBC Studios' Direct-to-Consumer (DTC) business brings premium content directly to North American audiences through two distinctive streaming brands: BritBox and BBC Select.

BritBox, the ultimate streaming destination for British TV. We offer an unparalleled collection of thoughtfully curated entertainment-cleverly crafted and full of the charm, wit, and heart that define British storytelling.

Born from the BBC, our mission is to bring authentic British stories to our audiences. Launched in 2017, we are a small but mighty streamer that punches above our weight-available on every major platform and even featured among the bright lights of Times Square-and we’re just getting started.

BBC Select is a documentary streaming service that has been successfully operating since February 2021. It has established itself as the third-largest documentary streaming service in the US. With plans to expand through original commissions, territorial premieres, and new distribution platforms, BBC Select continues to serve a highly engaged audience that values educational, high-quality content. The integration of BBC Select into the DTC organization presents a strong opportunity to leverage shared capabilities, insights, and expertise to accelerate growth and enhance overall customer experience.

If you’re passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our growth journey, this is your opportunity to be part of a dynamic Direct-to-Consumer business within BBC Studios, bringing the very best of British TV to fans everywhere.

Job Purpose

The DTC Workflow and Operations Manager is a pivotal role in the Creative team, scheduling all briefs, maintaining a smooth workflow and ensuring that all projects meet the requirements of the briefs.

They will manage the day-to-day workflows and schedules of both the internal and external resources, onboarding and overseeing freelancers and design teams to ensure teams are working effectively, allocated correctly and projects are delivered on time.

As the central point of contact between the DTC Creative team and the wider business, the role ensures that the volumes and process are maintained and that the pace of work coming into the team is appropriate to the level of resource. This is a highly cross-functional role, requiring people management, stakeholding and the ability to build effective partnerships across Creative, Marketing, Content, Technology and other business functions, as well as reinforce boundaries where needed.

A key priority of the role will be to investigate, evaluate and champion new AI solutions and ways of working that can improve creative operations, workflow efficiency and production output. The role will be expected to understand emerging AI capabilities, identify practical opportunities for adoption, work cross-functionally to test and implement solutions, and help ensure that new technologies are integrated responsibly and effectively into team workflows.

Responsibilities

• Oversee the end-to-end process for all creative projects, ensuring they are delivered on time and within scope.
• Collaborate with creative and content teams to define project scopes, timelines, and resource requirements.
• Allocate resources effectively to meet project demands, balancing workload across the creative teams and external resources.
• Day to day management of design, social and edit teams workload and schedules.
• Highlight potential risks or delays and act proactively to resolve issues.
• Manage the priorities from incoming content briefs across the business and identify delivery requirements.
• Ensure projects are clearly defined and adhere to DTC process maps.
• Ensure compliance with legislation, editorial policy and production guidelines.
• Identify ongoing operational efficiencies and opportunities to streamline workflows and processes, leading and supporting operational projects.
• Seek a range of alternatives to improve production traffic management processes, embracing new ways of working where necessary.
• Investigate and evaluate AI tools, technologies and solutions that could improve creative production, workflow management, resource planning and operational efficiency.
• Stay informed on emerging AI capabilities and proactively identify new ways of working that could improve the speed, quality, scalability and efficiency of DTC creative operations.
• Track and report back on workflow trends by generating data around volumes and capacities.

Knowledge And Experience

• Experience in project management, focused on Creative Operations.
• Excellent communication skills with a proven track record in trafficking creative workflows, managing stakeholders and upholding service level agreements.
• Extensive working knowledge of creative and production functions so that accurate timelines can be set for jobs and ensure the appropriate resources are available, scheduled and negotiated appropriately.
• Strong understanding of Branding requirements.
• Aware of new and future technologies to be responsible for the logistics of how these would be integrated into the team and rolled out across the company.
• Experience in managing resource & volume deliverables, including producing and maintaining accurate production schedules and monitoring delivery.
• Experience of using planning and scheduling technologies and workflow tools, ideally via AirTable. (An AirTable geek is preferred!)
• Track record working alongside a creative team. Ability to understand and protect the creative output.
• Ability to work autonomously and to make decisions independently.
• Organised, able to demonstrate successful multi-tasking.
• Thrives in the synchronized swim of a highly collaborative team.
• Ability to work calmly under pressure - a professional swan.

Salary Range

Salary Range: $110k base salary + competitive benefits + bonus potential

Please note that the salary range is intended to give as an indicator of the salaries that could be attributed to the breadth or experience for a given role. All candidates will be measured based on their level of experience.

Our Values

Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.

Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.

We are proud of our values and seek to hire people who resonate with them

This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.