Creative Digital Messaging Project Lead (Hybrid)

Profiles; Richmond (VA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Profiles is hiring a Creative Project Manager for a major financial client on a 12-month extendable contract basis. The role is hybrid, requiring 3 days on-site per week.

The position focuses on creating and refining messages across email, SMS, and push channels for Credit Card Lines of business, working with technology teams, vendors, and business lines. Strong communication and agile experience are essential in a fast-paced environment.

Qualifications

• Requires experience in digital messaging (email, SMS, push) and understanding of email products/interfaces.
• Strong communication skills, both written and verbal, with ability to tailor messages to diverse audiences.
• Experience in IT development environments with agile processes.
• Demonstrated ability to lead multiple projects, meet commitments, build consensus, and influence partners.

Responsibilities

• Manage the implementation of new messages (email, SMS, push) from concepts through delivery.
• Coordinate testing/validation of end-to-end processes with LOB partners and vendors.
• Ensure risk, compliance, and process controls are followed.
• Support multiple teams and projects of varying sizes and complexity.
• Act as end-to-end lead for projects and communicate with stakeholders and management.
• Develop and deliver new messages including configuration, testing, and launch.

Skills

Project management

Communication

Agile

Analytical skills

Leadership

Problem solving

Multi-project

Digital messaging

Education

Bachelor's degree or military experience

Tools

Salesforce Marketing Cloud

Workfront

APIs & Cloud tech

Job description

Profiles is hiring a Creative Project Manager for a major financial client on a 12-month extendable contract basis. The role is hybrid, requiring 3 days on-site per week.

The position focuses on creating and refining messages across email, SMS, and push channels for Credit Card Lines of business, working with technology teams, vendors, and business lines. Strong communication and agile experience are essential in a fast-paced environment.