Digital Communications Specialist

MSI Pharma; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

MSI Pharma is seeking a Digital Communications Specialist to execute and optimize multi-channel donor communications across email, SMS, and app notifications. You will be responsible for delivering timely and accurate messaging aligned with customer journeys.

The ideal candidate has 4-6 years of experience in digital communications, a solid understanding of CRM platforms, and a collaborative approach to problem-solving. This role offers an excellent opportunity in a fast-paced environment focused on continuous optimization.

Qualifications

• 4 to 6 years of experience in digital communications, CRM, or lifecycle marketing.
• Hands-on experience delivering email, SMS, and app-based communications.
• Familiarity with CRM platforms such as Salesforce Marketing Cloud or similar.

Responsibilities

• Execute communications across email, SMS, app push, and related channels.
• Support campaign QA, testing, deployment, and post-launch monitoring.
• Work closely with digital product teams to align communications.

Skills

Digital communications

CRM experience

Lifecycle marketing

Email/SMS campaign management

Attention to detail

Collaboration

Tools

Salesforce Marketing Cloud

Job description

We are seeking a Digital Communications Specialist to support the execution and optimisation of multi channel donor communications across email, SMS, app notifications, and other owned messaging platforms. This role is focused on hands on delivery, ensuring communications are timely, accurate, and aligned with key customer journeys within a fast paced, test and learn environment.

Key Responsibilities

Digital Communications Execution

• Execute communications across email, SMS, app push, and related channels
• Build and deploy both promotional and transactional messaging linked to scheduling, appointments, and user experience journeys
• Translate journey requirements into CRM campaigns, triggers, and automated workflows

Activation and Optimisation

• Support campaign QA, testing, deployment, and post launch monitoring
• Partner with analytics teams to review performance and support continuous improvement
• Ensure messaging aligns with both engagement objectives and operational requirements

Cross Functional Collaboration

• Work closely with digital product teams to align communications with app features and user journeys
• Partner with CRM and technology teams to ensure accurate and timely campaign delivery
• Collaborate with marketing, operations, and compliance stakeholders to ensure messaging clarity and alignment with regulatory standards
• Support cross functional project teams during pilot phases and testing initiatives

About You

Required Experience

• 4 to 6 years of experience in digital communications, CRM, or lifecycle marketing
• Hands on experience delivering email, SMS, and app based communications
• Experience managing both promotional and transactional messaging
• Familiarity with CRM platforms such as Salesforce Marketing Cloud or similar
• Strong attention to detail and ability to work in fast paced environments
• Collaborative approach with experience working alongside product and technology teams

Desirable Experience

• Experience supporting digital products or mobile app communications
• Exposure to regulated or high consideration sectors
• Experience with campaign testing, QA processes, and performance monitoring

This is an excellent opportunity for someone who enjoys execution focused work, values precision, and thrives in an environment driven by continuous optimisation and collaboration.