Cranes Retrofit Technical Advisor & Project Lead

Liebherr

Newport News (VA)

On-site

USD 105,000 - 137,000

Full time

3 days ago

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Benefits offered by this job

Health benefits package

401(k) with company match

Paid vacation and personal days

Job summary

Liebherr’s Technical Advisor – Retrofit in Newport News, VA, leads technical evaluation, planning, and execution support for retrofit projects on mobile and crawler cranes. You will act as the main technical interface among customers, field service, workshop operations, and Liebherr factories to ensure retrofit solutions meet requirements.

The role covers the complete retrofit lifecycle from feasibility assessments to installation support, troubleshooting, documentation, and knowledge

Qualifications

Associate's or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Technology, or related technical field preferred.
Equivalent combination of technical training and relevant industry experience may be considered.
5+ years of experience with mobile cranes, crawler cranes, heavy equipment, construction machinery, or similar equipment.
Experience in field service, technical support, engineering, retrofit projects, or equipment commissioning.
Experience interpreting technical drawings, hydraulic schematics, and electrical diagrams.

Responsibilities

Evaluate retrofit requests and determine technical feasibility.
Consult customers to identify retrofit solutions for their operational needs.
Review engineering drawings, schematics, hydraulic and electrical documentation.
Coordinate technical inquiries with engineering, retrofit departments, and factory specialists.
Develop retrofit installation recommendations and procedures.
Support root cause analysis and troubleshooting related to retrofit installations.
Coordinate retrofit projects from request through completion.
Develop project timelines and support resource planning.
Ensure parts, documentation, and installation instructions are available before execution.
Monitor project progress and resolve technical issues impacting completion.
Serve as primary technical contact for retrofit inquiries.
Conduct site visits and customer meetings as required.
Provide technical presentations and recommendations regarding retrofit options and benefits.
Gather customer feedback and suggest improvements to retrofit products and processes.
Provide technical guidance during retrofit installations in workshops or at customer sites.
Support commissioning and functional testing of retrofit systems.
Ensure retrofit work complies with safety, quality, and manufacturer standards.
Assist service teams with complex repairs and troubleshooting related to retrofit modifications.
Maintain records of retrofit projects, technical solutions, and lessons learned.
Develop and maintain retrofit databases, labor estimates, and installation guidelines.
Organize technical drawings, wiring plans, hydraulic schematics, and service documentation.
Support development of standardized labor estimates and technical templates.
Collaborate with product management, engineering, and service organizations to enhance retrofit offerings.