Cranes Retrofit Solutions Engineer

Liebherr Group; Newport News (VA); On-site; USD 105,000 - 137,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K plan with company match

Paid vacation and personal days

Job summary

Liebherr-America, Inc. in the United States seeks a Technical Advisor – Retrofit to lead technical evaluation, planning, and execution support for retrofit projects on mobile and crawler cranes.

You will coordinate with customers, field service, workshop operations, and Liebherr factories to ensure retrofit solutions meet customer needs and are implemented correctly. The role covers the full retrofit lifecycle—from feasibility through installation, troubleshooting, and documentation—plus

Qualifications

• 5+ years of experience with mobile cranes, crawler cranes, heavy equipment, construction machinery, or similar equipment.
• Experience in field service, technical support, engineering, retrofit projects, or equipment commissioning.
• Experience interpreting technical drawings, hydraulic schematics, and electrical diagrams.

Responsibilities

• Evaluate retrofit requests and determine technical feasibility.
• Consult customers to identify the most suitable retrofit solutions for their operational needs.
• Review engineering drawings, schematics, wiring diagrams, hydraulic circuits, and technical documentation.
• Coordinate technical inquiries with engineering, retrofit departments, and factory specialists.
• Develop retrofit installation recommendations and procedures.
• Support root cause analysis and troubleshooting activities related to retrofit installations.
• Coordinate retrofit projects from request through completion.
• Develop project timelines and support resource planning.
• Ensure required parts, technical documentation, and installation instructions are available before project execution.
• Monitor project progress and resolve technical issues affecting completion.
• Serve as a primary technical contact for retrofit-related customer inquiries.
• Conduct site visits and customer meetings as required.
• Provide technical presentations and recommendations regarding retrofit options and benefits.
• Gather customer feedback and recommend improvements to retrofit products and processes.
• Provide technical guidance during retrofit installations in workshops or at customer sites.
• Support commissioning and functional testing of retrofit systems.
• Ensure retrofit work complies with safety, quality, and manufacturer standards.
• Assist service teams with complex repairs and troubleshooting related to retrofit modifications.
• Maintain records of retrofit projects, technical solutions, and lessons learned.
• Develop and maintain retrofit databases, labor estimates, and installation guidelines.
• Organize technical drawings, wiring plans, hydraulic schematics, and service documentation.
• Support the creation of standard retrofit packages and best practices.
• Identify opportunities to improve retrofit processes, installation efficiency, and customer satisfaction.
• Support development of standardized labor estimates and technical templates.
• Collaborate with product management, engineering, and service organizations to enhance retrofit offerings.

Education

Associate's or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Technology, or related technical field

Job description

Liebherr-America, Inc. in the United States seeks a Technical Advisor – Retrofit to lead technical evaluation, planning, and execution support for retrofit projects on mobile and crawler cranes.

You will coordinate with customers, field service, workshop operations, and Liebherr factories to ensure retrofit solutions meet customer needs and are implemented correctly. The role covers the full retrofit lifecycle—from feasibility through installation, troubleshooting, and documentation—plus