Field Service Operations & Asset Optimization Specialist

Liebherr; Newport News (VA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Major medical, dental and vision

401K with company match

Paid vacation and personal days

Competitive salary

Job summary

Liebherr-America, Inc. in Newport News, Virginia is seeking a Support Specialist to provide operational and administrative support for the mobile and crawler crane division.

You will help ensure efficient service work, campaigns, and field support, maintaining documentation, systems, tools, and assets for Field Service Supervisors, Technicians, and Advisors. Responsibilities include analyzing workflows, managing asset lifecycles and budgets, and preparing business cases for asset investments.

Qualifications

• Strong organizational and communication skills are required.
• Proficiency with Microsoft Office and field service systems or databases.
• Associate degree or equivalent experience preferred in business operations or logistics.

Responsibilities

• Analyze Field Service workflow, performance, asset utilization, logistics, aging, campaign status and cost trends.
• Establish standards, KPIs, reporting and audit routines for Field Service processes and assets.
• Prioritize activities and determine corrective actions within delegated authority.

Skills

Organizational skills

Communication skills

Follow-up

Microsoft Office

Education

Associate degree or equivalent experience in business operations/logistics

High school diploma or GED

Tools

Field Service systems

Service databases

Job description

Liebherr-America, Inc. in Newport News, Virginia is seeking a Support Specialist to provide operational and administrative support for the mobile and crawler crane division.

You will help ensure efficient service work, campaigns, and field support, maintaining documentation, systems, tools, and assets for Field Service Supervisors, Technicians, and Advisors. Responsibilities include analyzing workflows, managing asset lifecycles and budgets, and preparing business cases for asset investments.