Technical Advisor - Retrofit

Liebherr; Newport News (VA); On-site; USD 105,000 - 137,000; Full time

Benefits offered by this job

Health benefits package

401(k) with company match

Paid vacation and personal days

Job summary

Liebherr’s Technical Advisor – Retrofit in Newport News, VA, leads technical evaluation, planning, and execution support for retrofit projects on mobile and crawler cranes. You will act as the main technical interface among customers, field service, workshop operations, and Liebherr factories to ensure retrofit solutions meet requirements.

The role covers the complete retrofit lifecycle from feasibility assessments to installation support, troubleshooting, documentation, and knowledge

Qualifications

• Associate's or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Technology, or related technical field preferred.
• Equivalent combination of technical training and relevant industry experience may be considered.
• 5+ years of experience with mobile cranes, crawler cranes, heavy equipment, construction machinery, or similar equipment.
• Experience in field service, technical support, engineering, retrofit projects, or equipment commissioning.
• Experience interpreting technical drawings, hydraulic schematics, and electrical diagrams.

Responsibilities

• Evaluate retrofit requests and determine technical feasibility.
• Consult customers to identify retrofit solutions for their operational needs.
• Review engineering drawings, schematics, hydraulic and electrical documentation.
• Coordinate technical inquiries with engineering, retrofit departments, and factory specialists.
• Develop retrofit installation recommendations and procedures.
• Support root cause analysis and troubleshooting related to retrofit installations.
• Coordinate retrofit projects from request through completion.
• Develop project timelines and support resource planning.
• Ensure parts, documentation, and installation instructions are available before execution.
• Monitor project progress and resolve technical issues impacting completion.
• Serve as primary technical contact for retrofit inquiries.
• Conduct site visits and customer meetings as required.
• Provide technical presentations and recommendations regarding retrofit options and benefits.
• Gather customer feedback and suggest improvements to retrofit products and processes.
• Provide technical guidance during retrofit installations in workshops or at customer sites.
• Support commissioning and functional testing of retrofit systems.
• Ensure retrofit work complies with safety, quality, and manufacturer standards.
• Assist service teams with complex repairs and troubleshooting related to retrofit modifications.
• Maintain records of retrofit projects, technical solutions, and lessons learned.
• Develop and maintain retrofit databases, labor estimates, and installation guidelines.
• Organize technical drawings, wiring plans, hydraulic schematics, and service documentation.
• Support development of standardized labor estimates and technical templates.
• Collaborate with product management, engineering, and service organizations to enhance retrofit offerings.

Skills

Mobile cranes

Crawler cranes

Heavy equipment

Field service

Technical support

Engineering

Retrofit projects

Education

Engineering degree

Job description

The Technical Advisor – Retrofit is responsible for the technical evaluation, planning, coordination, and execution support of retrofit projects for mobile and crawler cranes. This role serves as the primary technical interface between customers, field service, workshop operations, and Liebherr factories to ensure retrofit solutions are accurately specified, professionally implemented, and aligned with customer requirements.

The position supports the complete retrofit lifecycle, from customer consultation and technical feasibility assessments to installation support, troubleshooting, documentation, and continuous improvement. The Technical Advisor also contributes to developing technical standards, installation procedures, and retrofit knowledge databases to improve efficiency and customer satisfaction. Based on the Retrofit Coordinator materials, the role includes customer consulting, technical clarifications with LWE, troubleshooting support, and development of retrofit documentation and databases.

Responsibilitie

Technical Support & Engineering:

• Evaluate retrofit requests and determine technical feasibility.
• Consult customers to identify the most suitable retrofit solutions for their operational needs.
• Review engineering drawings, schematics, wiring diagrams, hydraulic circuits, and technical documentation.
• Coordinate technical inquiries with engineering, retrofit departments, and factory specialists.
• Develop retrofit installation recommendations and procedures.
• Support root cause analysis and troubleshooting activities related to retrofit installations.

Retrofit Project Management:

• Coordinate retrofit projects from request through completion.
• Develop project timelines and support resource planning.
• Ensure required parts, technical documentation, and installation instructions are available before project execution.
• Monitor project progress and resolve technical issues impacting completion.

Customer Support:

• Serve as a primary technical contact for retrofit-related customer inquiries.
• Conduct site visits and customer meetings as required.
• Provide technical presentations and recommendations regarding retrofit options and benefits.
• Gather customer feedback and recommend improvements to retrofit products and processes.

Field & Workshop Support:

• Provide technical guidance during retrofit installations in workshops or at customer sites.
• Support commissioning and functional testing of retrofit systems.
• Ensure retrofit work complies with safety, quality, and manufacturer standards.
• Assist service teams with complex repairs and troubleshooting related to retrofit modifications.

Documentation & Knowledge Management:

• Maintain records of retrofit projects, technical solutions, and lessons learned.
• Develop and maintain retrofit databases, labor estimates, and installation guidelines.
• Organize technical drawings, wiring plans, hydraulic schematics, and service documentation.
• Support the creation of standard retrofit packages and best practices.
• Identify opportunities to improve retrofit processes, installation efficiency, and customer satisfaction.
• Support development of standardized labor estimates and technical templates.
• Collaborate with product management, engineering, and service organizations to enhance retrofit offerings.

Education and Experience:

• Associate's or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Technology, or related technical field preferred. Equivalent combination of technical training and relevant industry experience may be considered.
• 5+ years of experience with mobile cranes, crawler cranes, heavy equipment, construction machinery, or similar equipment. Experience in field service, technical support, engineering, retrofit projects, or equipment commissioning. Experience interpreting technical drawings, hydraulic schematics, and electrical diagrams.

Additional Requirements:

• Ability to obtain and maintain a valid driver license.
• Ability to travel internationally and domestically as required.

Our Offer

Pay Range: $105,000 - $137,000

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators.It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems,Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.