Craft Party Host & Customer Experience Lead

Michaels; Beachwood (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

The Michaels Companies Inc. is seeking an Event Coordinator in Beachwood, OH to plan and execute in-store events, including children’s parties and craft classes.

You will engage customers of all ages, demonstrate crafts, and assist with add-ons while maintaining store standards. Responsibilities include coordinating communications with clients and team members, handling emails and calls, and ensuring safety and cleanliness during events.

Qualifications

• Must have experience working with children and children’s events.
• Excellent people skills and strong communication abilities.
• Able to handle job stress and interact effectively with guests and coworkers.
• Strong organizational and interpersonal skills; creative problem-solving.
• Retail or customer service experience required.

Responsibilities

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
• Provide daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance.

Skills

Energetic personality

People skills

Communication skills

Customer service experience

Organizational skills

Creative problem-solving

Experience with children

Job description

The Michaels Companies Inc. is seeking an Event Coordinator in Beachwood, OH to plan and execute in-store events, including children’s parties and craft classes.

You will engage customers of all ages, demonstrate crafts, and assist with add-ons while maintaining store standards. Responsibilities include coordinating communications with clients and team members, handling emails and calls, and ensuring safety and cleanliness during events.