Craft Bartender & Guest Experience Specialist

Phelan Family Brands / Deep Lagoon; Osprey (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Phelan Family Brands is seeking a skilled Bartender to prepare and serve alcoholic and non-alcoholic beverages to guests while delivering exceptional customer service. The role emphasizes accuracy, positive guest interactions, and adherence to company recipes.

Responsibilities include building drinks, handling payments, upselling items, and maintaining a clean bar area. This on-site position requires knowledge of standard drinks and the ability to interact with guests in a friendly, efficient

Qualifications

• Thorough knowledge of bartending, bar terminology, and standard recipes.
• Ability to build drinks and pour drafts accurately.
• Strong customer service orientation and a positive demeanor.

Responsibilities

• Prepare alcoholic beverages per company recipes and serve to guests.
• Sell and serve food and beverages while delivering best-in-class service.
• Maintain bar cleanliness and reset bar area quickly.
• Check guest IDs to ensure 21+ before serving alcohol.
• Handle payments and give correct change.
• Upsell drinks and menu items to guests.
• Communicate guest feedback to management to ensure satisfaction.
• Take to-go orders when applicable and ensure accuracy.

Skills

Bartending knowledge

Customer service

Upselling skills

POS proficiency

Tools

POS system

Job description

Phelan Family Brands is seeking a skilled Bartender to prepare and serve alcoholic and non-alcoholic beverages to guests while delivering exceptional customer service. The role emphasizes accuracy, positive guest interactions, and adherence to company recipes.

Responsibilities include building drinks, handling payments, upselling items, and maintaining a clean bar area. This on-site position requires knowledge of standard drinks and the ability to interact with guests in a friendly, efficient