CPS Investigations Support Specialist

Department-of-Family-and-Protective-Services; Austin (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation/holidays

Optional dental/vision/life insurance

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services (DFPS) is hiring a Human Services Technician in Austin. This full-time role supports CPI investigations, including transporting clients, supervising visits, and handling documentation and scheduling. Travel up to 50% is required, and telework is not available.

Expect a structured benefits package and a starting salary in the posted range. Apply to join a dedicated team protecting children and vulnerable adults across the region.

Qualifications

• Graduation from high school or equivalent.
• One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.
• Thirty semester hours from an accredited college or university.

Responsibilities

• Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.
• Observes and/or supervises parent and child visits.
• Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.
• Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
• Performs other duties as assigned and required to maintain unit operations including clerical duties such as typing, filing, faxing, copying, answering calls.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy.

Skills

Knowledge of CPIs

Community resources

Effective communication

Follow instructions

Team collaboration

Supervise children

Office software basics

Office equipment use

Education

High school diploma or equivalent

30 semester hours

Job description

The Texas Department of Family and Protective Services (DFPS) is hiring a Human Services Technician in Austin. This full-time role supports CPI investigations, including transporting clients, supervising visits, and handling documentation and scheduling. Travel up to 50% is required, and telework is not available.

Expect a structured benefits package and a starting salary in the posted range. Apply to join a dedicated team protecting children and vulnerable adults across the region.