CPG Disputes Specialist

Confido; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Paid Relocation

Unlimited PTO

401(K) through Vestwell

Provided MacBook

Fully Paid Health, Dental, and Vision plans

Catered Lunches on Fridays

Free team dinners

Unlimited coffee and snacks

Job summary

Confido in New York is hiring a CPG Disputes Specialist responsible for the deduction and dispute resolution processes for our customers. You will work closely with customer data to investigate and resolve disputes, ensuring efficient workflows during onboarding and contributing valuable feedback to product development.

The ideal candidate will have 3+ years of experience in a related operations role, strong communication skills, and a process-oriented mindset. The role is based in our NYC headquarters with numerous benefits, including equity and unlimited PTO.

Qualifications

• 3+ years of experience in deductions, trade promotion finance, or a similar operations role.
• Comfortable with documentation and reconciling discrepancies.
• Strong communicator with cross-functional teams.

Responsibilities

• Configure dispute workflows during customer onboarding.
• Act as dispute-resolution expert in customer relationships.
• Surface patterns across customers' disputes to Product.

Skills

Experience in deductions or trade promotion finance

Cross-functional communication

Attention to detail

Process-oriented mindset

Experience with AR systems

Job description

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale.

Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more.

We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum.

The Role

We're hiring a CPG Disputes Specialist to own the deduction and dispute resolution experience for our customers. Disputes sit at the center of what Confido automates for CPG brands, and this role is the connective tissue between our Implementation, Customer Success, and Product teams — making sure customers actually resolve disputes faster and more accurately on our platform, not just process them.

You’ll work hands‑on with customer data to investigate and resolve deduction disputes, help new customers get their dispute workflows configured correctly during onboarding, and be the expert voice that tells Product where the platform’s dispute logic needs to evolve.

What You’ll Do

Implementation Support

• Partner with the Implementation team during customer onboarding to configure dispute workflows
• Help new customers migrate and clean up historical dispute and deduction data as part of go‑live
• Train customer teams on how to manage disputes within the Confido platform

Customer Success Partnership

• Act as the dispute‑resolution expert within the broader CS relationship, jumping into health checks or escalations when disputes are a pain point
• Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs
• Flag at‑risk accounts where unresolved disputes signal a deeper adoption or workflow issue

Product Feedback Loop

• Surface patterns across customers’ disputes to Product — where automation breaks down, where reason codes don’t fit reality, where manual work persists
• Help test and validate new dispute‑related features before they ship
• Be a subject matter expert that Product and Engineering can call on when scoping the dispute/deductions roadmap

What We’re Looking For

• 3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail‑adjacent operations role
• Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision
• Strong cross‑functional communicator — equally comfortable talking to a customer, an implementation lead, and a product manager
• Process‑oriented with a sharp eye for patterns; you notice when something’s recurring and want to fix the root cause, not just the instance
• Experience with CPG trade, deductions, or AR systems is a strong plus
• Excited to be in our NYC headquarters 5 days a week

Perks + Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Free team dinners
• Unlimited coffee and snacks featuring our brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.