Product Deployment Specialist

Confido; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Paid Relocation

Unlimited PTO

401(K) through Vestwell

Provided MacBook

Fully Paid Health, Dental, and Vision plans

Catered Lunches on Fridays

Nightly Team Dinners

Unlimited coffee and snacks

Job summary

Confido, located in New York City, is seeking a candidate to automate the disputes process in a rapidly growing AI infrastructure company. The role requires a blend of operational rigor and customer engagement, with responsibilities that include building internal processes, addressing customer needs, and conducting market research.

The ideal candidate has over 3 years of experience in relevant fields, with strong analytical and communication skills. This full-time position offers benefits like equity, unlimited PTO, and comprehensive health plans.

Qualifications

• 3+ years of experience in product, consulting, investment banking, or related roles.
• Ability to break down complex processes and articulate automated solutions.
• Experience in financial workflows and process improvements is a plus.

Responsibilities

• Build and maintain internal processes and documentation.
• Engage with customers to understand their workflows and needs.
• Support customers in understanding and getting value from the product.
• Conduct ongoing research into industry trends and market gaps.
• Collaborate with the Product Lead to scope features and initiatives.

Skills

Analytical and structured thinking skills

Strong communication skills

Curiosity about customers

Job description

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale.

Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more.

We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum.

The Role

The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end.

This role will serve as the connection between our customers, our product, and the market. That means building the internal processes and documentation that keep the team aligned, staying close to customers to understand what they need and ensuring they're getting value from the product, and keeping a pulse on the market to inform where we're headed.

The role blends operational rigor with commercial curiosity, with a direct line into what gets built. You will report directly to the Product Lead for Disputes.

What you’ll do:

• Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently
• Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities
• Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback
• Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context
• Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning
• Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution

What we’re looking for:

• 3+ years of experience in product, consulting, investment banking, investing or domain-focused roles (e.g., deductions, accounts receivable, CPG finance)
• Analytical and structured thinking skills; able to break down complex processes and articulate what automated solutioning should look like
• Strong communication skills with the ability to translate operational knowledge into written documentation and requirements to a wider audience
• Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus
• Deep curiosity about our customers and an excitement to become a subject matter expert in CPG and retail
• Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding
• Willingness to work at our NYC Headquarters 5 days a week

Perks + Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.