CPG Customer Success & Sales Operations Manager
Top Echelon Software, LLC
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Job summary
Top Echelon Software, LLC in Michigan seeks a Sales and Customer Service Manager to align customers with Sales, Operations, Accounting, and brokers, overseeing service and order management from entry to resolution.
You will manage inquiries and escalations, maintain pricing and account data in SAP and Salesforce, support the Sales team, and drive process improvements cross-functionally.
Strong organizational skills and ownership of customer-related processes are required.
Qualifications
- 10+ years of progressive Customer Service in CPG.
- Ownership and accountability for responsibilities and results.
- Experience in customer service, sales operations, or related functions.
- Leads systems stewardship for SAP, Salesforce, TrueCommerce, Excel, EDI, and Google Workspace.
- Builds relationships with customers, brokers, sales, and internal teams.
Responsibilities
- Manage customer inquiries, issues, and escalations promptly.
- Serve as liaison between customers, Sales, Operations, Accounting, and brokers.
- Lead the Order Processing team to ensure accurate, timely orders.
- Support Sales with service, pricing, reporting, and account activities.
- Develop and improve customer service and order processes.
- Collaborate with Accounts Receivable on pricing adjustments and payment issues.
- Maintain customer, pricing, and account data in SAP and Salesforce.
- Lead Salesforce administration and data integrity.
Skills
Tools
Job description
Top Echelon Software, LLC in Michigan seeks a Sales and Customer Service Manager to align customers with Sales, Operations, Accounting, and brokers, overseeing service and order management from entry to resolution.
You will manage inquiries and escalations, maintain pricing and account data in SAP and Salesforce, support the Sales team, and drive process improvements cross-functionally.
Strong organizational skills and ownership of customer-related processes are required.
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