CPG Customer Service & Sales Operations Leader

KOB Solutions, Inc.; Walled Lake (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

KOB Solutions, Inc. seeks a Sales and Customer Service Manager to unify activities across customers, the Sales team, Operations, and brokers in a fast-paced CPG environment.

You will oversee order management, investigate issues, and support the sales process from entry to resolution, ensuring pricing accuracy and up-to-date account data. You will lead the Order Processing team, drive cross-functional collaboration, and optimize customer service workflows while maintaining data integrity in SAP,

Qualifications

• 10+ years in progressive customer service in the CPG industry.
• Shows ownership and accountability for results.
• Experience in customer service, sales operations, or account management.
• Leads customer service and sales operations systems including SAP, Salesforce, TrueCommerce, Excel, EDI, and Google Workspace.

Responsibilities

• Serve as primary liaison among customers, the Sales team, Operations, Accounting, and brokers.
• Oversee Order Processing to ensure accurate and timely processing of customer orders.
• Support Sales with customer service, order management, pricing, reporting, and account activities.
• Develop and maintain effective customer service and sales order processes for accuracy and efficiency.
• Work with Accounts Receivable to resolve pricing adjustments and other discrepancies.
• Maintain customer, pricing, and account data in SAP and Salesforce.

Skills

Customer service leadership

Cross-functional collaboration

Ownership & accountability

Communication

Sales operations

Tools

SAP

Salesforce

TrueCommerce

Excel

EDI

Google Workspace

Job description

KOB Solutions, Inc. seeks a Sales and Customer Service Manager to unify activities across customers, the Sales team, Operations, and brokers in a fast-paced CPG environment.

You will oversee order management, investigate issues, and support the sales process from entry to resolution, ensuring pricing accuracy and up-to-date account data. You will lead the Order Processing team, drive cross-functional collaboration, and optimize customer service workflows while maintaining data integrity in SAP,