CPE SETA_Computer Systems Analyst II with Security Clearance

People, Technology & Processes, LLC; Maryland; On-site; USD 70,000 - 100,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Computer Systems Analyst II to provide IT subject matter expertise and services. The role centers on coordination between CPE and NEC, end user account maintenance using ATCTS, and ticket management in the AESD REMEDY system to resolve NIPR and SIPR issues.

The analyst will support Information Management/IT processes, deploy and configure enterprise tools, and assist in planning, telecommunication, and secure/non-secure communications as required

Qualifications

• Bachelor’s Degree and a minimum of five (5) years of relevant experience is required. Education requirement can be substituted with eight (8) years of relevant technical experience.

Responsibilities

• Act as the central point of contact for coordination between CPE and NEC, including end user account maintenance in ATCTS and ticket management in AESD REMEDY.
• Resolve NIPR and SIPR enterprise hardware and software issues including system or end user account maintenance.
• Support Information Management/IT processes and resources to enable business and mission effectiveness.
• Proficiently deploy, administer, and configure Army Enterprise Level tools and devices, including MS Office 2013 Suite, VPN, security software, and related infrastructure.
• Support CISCO VPN, printers, docking stations, monitors, routers, switches, and other devices connected to end-user computers at Aberdeen Proving Ground.

Skills

IT coordination

Information management

Problem solving

Education

Bachelor's Degree

Tools

ATCTS

AESD REMEDY

MS Office 2013

Windows 7+

Cisco VPN

McAfee security suite

JAVA

Job description

Title: Computer Systems Analyst II Clearance Type: Secret

Scope: Provide Information Technology subject matter expertise and services.

Responsibilities (including but not limited to):

Being the central point of contact for all coordination/integration/planning efforts between CPE and NEC to include (but not limited to) end user account maintenance in the Army Training and Certification Tracking System (ATCTS) and ticket submission and management in the Army Enterprise Service Desk (AESD) REMEDY ticketing system. Resolving NIPR (unclassified) and SIPR (classified) enterprise, hardware, and software technical issues to include (but not limited to) system and end user account maintenance. Serving as Information Management Specialist in effectively assisting in the organization’s management of Information Management/Information Technology (IM/IT) processes and resources which enable the organization’s business and mission effectiveness. Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA. Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level network and non-network multi-function printers, computer docking stations, monitors, televisions, routers, switches; anything connected to end user's computers and/or the Aberdeen Proving Ground enterprise. Supporting analog and digital multi-line telephones. Supporting CISCO virtual communication equipment.

Communications:

Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems, and secure/non-secure telephone systems.

Automation:

Computer software, peripherals, web services database management, knowledge management copiers, and support secure and non-secure electronic associated services.

IT Planning:

IT service level management, life cycle planning, new equipment fielding, teleconference services, wireless infrastructure, and mission systems support.

Information Assurance:

Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison.

Required Qualifications:

Bachelor’s Degree and a minimum of five (5) years of relevant experience is required. Education requirement can be substituted with eight (8) years of relevant technical experience.