CPAP & DME Resupply Team Lead

Caddis Capital Management; Salt Lake City (UT); Sur place; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, life

401(k) with company match

Professional development

Family-owned culture

Résumé du poste

Caddis Capital Management is seeking an Assistant Manager for the DME & CPAP Resupply division. This role supports the Resupply Manager in daily operations, ensuring timely replacement PAP and related supplies, while leading resupply staff with a focus on customer service and compliance.

The position requires hands-on leadership, strong problem-solving, and excellent communication skills to handle escalated patient issues and coordinate with billing and clinical teams.

Qualifications

• 2+ years of customer service, healthcare operations, or related experience.
• Team lead, supervisory, or training experience preferred.
• Strong customer service and problem-solving skills, especially with escalated situations.
• Excellent verbal and written communication abilities.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with computers and the ability to learn multiple software systems.
• High School Diploma or GED.
• Experience in DME, HME, respiratory care, sleep therapy, or healthcare services.
• Knowledge of medical insurance, Medicare, Medicaid, and commercial payer requirements.
• Experience using electronic medical records (EMR) or healthcare software systems.
• Bilingual English/Spanish.

Responsabilités

• Assist the Resupply Manager in overseeing daily resupply workflows to ensure timely patient outreach and order processing.
• Supervise, train, and coach resupply representatives, and help onboard new team members.
• Monitor team productivity, call and outreach volumes, and service levels, and flag issues to the Resupply Manager.
• Handle escalated patient calls and complex orders, resolving concerns promptly and professionally.
• Verify that orders meet payer requirements, documentation standards, and company policies before processing.
• Coordinate with billing, compliance, intake, and clinical teams to resolve order holds and keep work moving.
• Promote product compliance by ensuring timely replacement of PAP and respiratory supplies.
• Help track departmental KPIs and prepare reports for the Resupply Manager and leadership.
• Suggest process improvements that increase efficiency, accuracy, and patient satisfaction.
• Other duties assigned.

Connaissances

Customer service

Healthcare operations

Team leadership

Communication

Attention to detail

Problem solving

Bilingual English/Spanish

Formation

High School Diploma or GED

Outils

EMR systems

Healthcare software

Description du poste

Caddis Capital Management is seeking an Assistant Manager for the DME & CPAP Resupply division. This role supports the Resupply Manager in daily operations, ensuring timely replacement PAP and related supplies, while leading resupply staff with a focus on customer service and compliance.

The position requires hands-on leadership, strong problem-solving, and excellent communication skills to handle escalated patient issues and coordinate with billing and clinical teams.