Coworking Community & Member Experience Lead

Xceed Office; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Xceed Office in Houston's Galleria and Uptown districts offers premium private offices and executive suites. We seek an experienced Community Manager to oversee daily member experience and operations in our flexible workspace.

This hands-on role combines coworking operations, hospitality, member relations, sales support, and community management. You will be a primary contact for members, guests, prospective clients, and vendors, ensuring a professional and efficient environment each day.

Qualifications

• 1-2 years of direct coworking, flexible workspace, serviced-office, or executive-suite experience - REQUIRED
• Previous experience with member/customer relations and daily workspace operations
• Experience conducting office tours and interacting with prospective members
• Strong verbal and written communication skills
• Professional, polished, and comfortable dealing with business owners, executives, attorneys, and other professionals
• Strong organizational and multitasking skills
• Ability to resolve member concerns professionally and independently
• Comfortable working with CRM, coworking-management, scheduling, email, and office-management software
• Strong attention to detail and the ability to maintain a consistently professional workspace
• Ability to work independently while coordinating effectively with the broader team

Responsibilities

• Manage the daily operations of the coworking and private-office location.
• Provide a professional, hospitality-focused experience for members, guests, and prospective clients.
• Build strong relationships with members and proactively address questions, requests, and concerns.
• Conduct tours for prospective members and clearly explain private offices, meeting rooms, virtual office services, amenities, and membership options.
• Follow up with prospects and support the sales team in converting inquiries and tours into memberships.
• Coordinate new-member onboarding, office move-ins, move-outs, renewals, and office changes.
• Help improve member retention by understanding member needs and identifying potential issues before they become problems.
• Oversee meeting-room reservations, workspace scheduling, visitor management, and front-desk activity.
• Manage mail, packages, business-address services, and other services provided to members.
• Monitor the condition and presentation of offices, meeting rooms, kitchens, common areas, and reception areas throughout the day.
• Coordinate maintenance issues with building management, vendors, housekeeping, and other service providers.
• Ensure office supplies, beverages, amenities, and operational materials are properly stocked.
• Assist with member billing, account questions, documentation, and maintaining accurate member records.
• Plan and coordinate member networking events and other community-building activities.
• Maintain accurate information in coworking management, CRM, scheduling, and internal systems.
• Help maintain Xceed Office standards, policies, procedures, and overall presentation of the workspace.

Skills

Coworking experience

Member relations

Office tours

Verbal communication

Written communication

Organizational skills

Multitasking

CRM software

Scheduling software

Office management software

Attention to detail

Independent work

Tools

CRM software

Scheduling software

Email software

Office management tools

Job description

Xceed Office in Houston's Galleria and Uptown districts offers premium private offices and executive suites. We seek an experienced Community Manager to oversee daily member experience and operations in our flexible workspace.

This hands-on role combines coworking operations, hospitality, member relations, sales support, and community management. You will be a primary contact for members, guests, prospective clients, and vendors, ensuring a professional and efficient environment each day.