Front Desk Receptionist

Xceed Office; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Xceed Office in Houston's Galleria location seeks a friendly Front Desk Receptionist to greet members, coordinate visits, and manage phone calls. This role is a frontline position emphasizing professionalism and organization.

You will support member services, assist with scheduling, inquiries, and office procedures, and help onboard new members while maintaining a polished reception area.

Qualifications

• Minimum 1 year of receptionist/front-desk experience.
• Experience in coworking spaces, executive suites, serviced offices, or hospitality is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional and service-oriented when interacting with members and guests.

Responsibilities

• Greet members, clients, visitors, and prospective tenants in a professional and welcoming manner.
• Answer, screen, and route incoming telephone calls.
• Respond to general inquiries about the office, meeting rooms, amenities, and services.
• Manage visitor check-ins and maintain front-desk and visitor records.
• Receive, organize, and distribute mail, packages, and courier deliveries.
• Coordinate meeting-room and conference-room reservations and prep rooms for meetings.
• Assist with onboarding new members and provide information on access and office procedures.
• Support scheduling, documentation, data entry, and general administrative duties.
• Maintain a professional, organized reception and common-area environment.
• Monitor supplies and coordinate restocking with management.

Skills

Front desk reception

Customer service

Communication

Organization

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Xceed Office is looking for a professional, organized, and customer-focused Front Desk Receptionist to join our team at our Galleria location.

As the first point of contact for our members, clients, guests, and prospective tenants, the Front Desk Receptionist plays an important role in creating a professional, welcoming, and well-organized experience at Xceed Office.

Key Responsibilities

• Greet members, clients, visitors, and prospective tenants in a professional and welcoming manner.
• Answer, screen, and route incoming telephone calls.
• Respond to general inquiries regarding the office, meeting rooms, amenities, and services.
• Manage visitor check-ins and maintain accurate front-desk and visitor records.
• Receive, organize, and distribute incoming mail, packages, and courier deliveries.
• Coordinate meeting-room and conference-room reservations and ensure rooms are prepared before scheduled meetings.
• Assist members and tenants with day-to-day questions, requests, and basic operational concerns.
• Help onboard new members and provide information regarding building access, amenities, meeting rooms, and office procedures.
• Assist with prospective-member visits and office tours when required.
• Maintain a professional, organized, and presentable reception and common-area environment.
• Monitor office and front-desk supplies and communicate restocking needs to management.
• Coordinate with management, maintenance, vendors, and other team members when operational issues arise.
• Handle member and guest concerns professionally and escalated issues to the appropriate team member when necessary.
• Assist with scheduling, documentation, data entry, and other general administrative duties.
• Support the overall member experience and day-to-day operations of the coworking and executive office environment.

Required Qualifications

• Minimum of 1 year of professional receptionist or front-desk experience is required. Two years of experience is preferred.
• Applications without at least 1 year of receptionist/front-desk experience will not be considered.
• Previous experience working in a coworking space, executive suites, serviced offices, hospitality environment, or similar client-facing workplace is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain professional and composed while managing multiple requests.
• Strong attention to detail and ability to follow established procedures.
• Comfortable using email, calendars, Microsoft Office, and basic office-management software.
• Dependable, punctual, and able to work effectively with limited supervision.
• Professional and service-oriented approach when interacting with members, guests, and prospective clients.

What We're Looking For

We are looking for someone who understands that reception at a premium workspace is more than simply answering the phone. The right candidate should be able to create an excellent first impression, anticipate member needs, maintain an organized front desk, and contribute to a professional environment for our members and their guests.

• Coworking or executive-suite experience is a strong advantage.