Courtyard Riverside - Front Desk Agent

Aimbridge Hospitality; Riverside (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term Disability Insurance

Long-Term Disability Insurance

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent in Riverside, CA. The role focuses on warm welcomes, smooth check-ins, and departure experiences that leave guests with lasting memories.

You will handle reservations, guest requests, and billing duties while maintaining a calm, organized front desk. This full-time position offers competitive benefits and opportunities to grow within a busy hotel environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver warm, professional guest service during check-in/out and throughout the stay.
• Communicate clearly with guests and team members to ensure smooth operations.
• Think quickly to resolve issues and keep operations running smoothly.
• Multitask by managing reservations, check-ins/outs, and billing details.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

We are pleased to announce the completion of our upscale property renovation near the University of California Riverside! Discover the most beautiful guest rooms in Riverside, CA featuring modern décor and a soothing color palette creating a calming atmosphere. Whether a stay is for business or pleasure, our complimentary amenities will cater to all our guests' needs. Our new state-of-the-art lobby offers flexible work space, an inviting lounge area, complimentary high-speed Internet, and a business center. Guests can fuel up at The Bistro and indulge in an egg white frittata for breakfast, a flatbread for lunch, or Asian chicken salad for dinner.