Courtyard Manhattan Central Park - Operations Supervisor

Aimbridge Hospitality; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Courtyard New York Manhattan/Central Park by Aimbridge Hospitality is seeking an Operations Supervisor to oversee hotel operations and supervise team members under the General Manager. You will ensure guest satisfaction and efficient service across Housekeeping, F&B, Front Office, and Banquets as applicable.

You will lead by example, maintain standards, handle guest requests, assist in scheduling and training, and coordinate with other departments to deliver a seamless guest experience in a

Qualifications

• Must have 2–3 years of progressive hotel experience.
• Excellent guest service and communication skills.
• Ability to work under pressure and resolve issues quickly.
• Strong teamwork and leadership abilities.

Responsibilities

• Oversee daily hotel operations and supervise assigned staff.
• Ensure guest satisfaction and smooth front-of-house and back-of-house coordination.
• Maintain attendance, grooming standards and uniform compliance.
• Manage guest requests, complaints and service recovery.
• Support staffing, scheduling, and training activities.
• Collaborate with departments to meet budget and performance goals.

Skills

Guest service

Communication

Team leadership

Problem solving

Education

High School diploma or equivalent

Job description

The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including: Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• Must have a valid driver’s license for the applicable state.
• Must have a to convey information and ideas clearly.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader).
• Monitor all VIP and special guest requests, as well as being familiar with all in-house groups.
• Fully comprehend and execute all relevant phases of the front desk computer system and checklist.
• Be familiar with P.M.S. system used in the hotel.
• Monitor and follow up on all servers/baristas/bartenders’ cash overages and shortages (as applicable by hotel).
• Follow and enforce all Aimbridge Hospitality policies.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
• Assist food and beverage department, front desk operations and housekeeping department based on volume and need (as applicable by hotel).
• Assist in training of new hires and current associates on a regular basis.
• Assist the FOM in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
• Be familiar with emergency procedures and able to react to emergency situations by knowing locations of fire extinguishers and exits.
• Assist in monthly inventories and reconciliations.
• Immediately follow up on accidents, problems or guest complaints in the food and beverage department, as well as the front desk.
• Answer all guest inquiries in a timely and professional manner.
• Help maintain productivity levels at or above budgeted standards.
• Perform other duties and/or attend meetings or trainings, as required by management.
• Access to back of house areas of the hotel and sensitive information
• Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Make your stay memorable at Courtyard New York Manhattan/Central Park, where sculpture and art can be found throughout. Our modern hotel near Central Park offers everything you need during travel. Recharge in our stylish NYC hotel rooms with free Wi-Fi, plush Marriott bedding, and stunning views of Manhattan. Satisfy your appetite at nosh!, our onsite restaurant and bar serving healthy breakfast and dinner options, Starbucks® coffee, and evening cocktails. Maintain your active lifestyle at our 24-hour fitness center with Peloton bikes or enjoy outdoor activities nearby our hotel at Central Park and take a scenic stroll through Times Square. Enjoy easy access to iconic NYC attractions like Broadway, Times Square, Rockefeller Center, and the Shops at Columbus Circle during your stay. Our Midtown event venues and premier location make our hotel an excellent choice for upcoming meetings or special occasions. Whatever brings you to New York City, you’re sure to enjoy your stay at Courtyard New York Central Park. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!