Courtyard Bryan College Station - Front Desk Agent

Aimbridge Hospitality; College Station (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Courtyard Bryan College Station. You will welcome guests, assist with check-ins and check-outs, and handle reservations with a focus on exceptional service.

Ideal candidates have a high school diploma, familiarity with hotel software, and a passion for hospitality. Great team communication and multitasking are essential to keep operations smooth and guests happy.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Greet guests and assist with check-ins/check-outs, ensuring a smooth and welcoming experience.
• Communicate clearly with guests and staff to coordinate needs and requests.
• Resolve guest issues quickly to maintain high satisfaction.
• Manage reservations, payments, and daily front-desk tasks with accuracy.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

The newly renovated Courtyard Bryan College Station, the ideal hotel for visitors of Brayton Fire Field, Texas A&M University, Baylor Scott and White Hospital, the College Station Med Center and the BioCorridor area. Our lobby offers spaces to work or relax in and easy access to news, weather, and local attractions via our GoBoard. Guests can experience The Bistro where we proudly serve Starbucks coffee, along with healthy breakfast choices and evening dinner service with cocktails. We offer complimentary parking, Wi-Fi, and shuttle service to and from Easterwood Airport, a 24-hour business center, 24-hour market, fitness center, and outdoor pool and hot tub. Anyone can plan their next meeting or event in our 2300 square feet of flexible meeting space. We invite our visitors to unwind in our guest rooms and experience Courtyard Bryan College Station with the modern amenities that will enable them to succeed while traveling.