Courtyard Austin Airport - Front Desk Agent

Aimbridge Hospitality; Austin (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Courtyard Austin Airport hotel seeks a Front Desk Agent to deliver warm welcomes, ensure smooth check-ins, and create memorable guest experiences.

You will handle reservations, guest requests, and payments with a friendly, proactive approach while collaborating with team members to keep the lobby running smoothly. Open availability is required, including weekends and holidays; shifts are 7:00am–3:00pm or 3:00pm–11:00pm, with schedules varying by hotel demand.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and smooth check-ins to create a welcoming atmosphere.
• Communicate clearly with guests and team to ensure smooth operations.
• Resolve guest issues quickly to maintain high satisfaction levels.
• Manage reservations, check-ins/check-outs, and billing with accuracy and efficiency.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma

Tools

Hotel PMS

Microsoft Office

Job description

This role requires open availability, including weekends and holidays.

Shifts are 7:00am–3:00pm and 3:00pm–11:00pm, and the schedule may vary based on hotel demand.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting.

Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

We offer true Texan hospitality and hassle-free travel at the refreshed Courtyard Austin Airport hotel located just 2 miles from Austin Bergstrom Airport and 5 miles from downtown. Top-rated among Austin airport hotels for our free airport shuttle and modern guest rooms with plush furnishings, soundproof windows and black-out curtains. Our onsite Bistro offers healthy breakfast options and everyone's favorite Starbucks drinks. Our lobby bar serves cocktails, local craft beers and wine (5pm-11pm Mon-Fri). Guests will appreciate our close proximity to downtown Austin, the convention center and attractions including Zilker Park, Circuit of the Americas and 6th Street entertainment district. Every room is equipped with free WiFi, flat-screen TVs and plush Marriott bedding.

Application deadline for Colorado positions: This role requires open availability, including weekends and holidays. Shifts are 7:00am–3:00pm and 3:00pm–11:00pm, and the schedule may vary based on hotel demand.